Heidi Health is looking for a Senior Solutions Engineer to serve as the technical lead during the sales process. You will help prospects understand our capabilities, guide integration feasibility, and ensure a smooth transition into implementation. You'll work closely with Account Executives, Product, and Engineering teams to navigate high-stakes enterprise requirements.
What You'll Do
- Lead deep technical discovery with enterprise and mid-market prospects to uncover integration, security, and compliance needs.
- Collaborate with product and engineering to design tailored solutions that meet customer requirements while aligning with Heidi’s platform roadmap.
- Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
- Own technical responses for RFPs, security assessments, and due diligence requests with attention to detail and accuracy.
- Proactively surface and resolve technical concerns that slow down the sales process, acting as a trusted technical advisor to the customer.
- Partner with implementation teams to ensure a smooth transition post-signature and provide feedback to product and engineering from the field.
What We're Looking For
- 5+ years of experience in Solution Engineering, preferably in SaaS, healthcare, or enterprise software.
- Excellent communication skills.
- Strong working knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards.
- Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences.
- Comfortable operating autonomously in a fast-paced, early-stage environment.
- A trusted partner to sales and a credible voice in the room with technical leaders on the customer side.
Nice to Have
- Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors (FHIR/HL7 familiarity a plus).
- Background in healthtech, startups, or regulated environments.
- Hands-on experience with telephony or voice integration systems (Twilio, WebRTC, SIP).
Technical Stack
- REST APIs, SAML/OIDC, SCIM, FHIR/HL7, Twilio, WebRTC, SIP
Team & Environment
Work closely with Account Executives, Product, and Engineering teams.
Benefits & Compensation
- Flexible work with a hybrid environment.
- Additional paid day off for your birthday and wellness days.
- Discounted corporate gym memberships.
- A generous personal development budget of $500 per annum.
- Become an owner, with shares (equity) in the company.
Work Mode
This role operates in a hybrid environment and is open to candidates based in the USA, UK, Canada, and Europe.
Heidi Health is an equal opportunity employer.
