Responsibilities
- Serve as a trusted technical advisor to Enterprise customers, providing guidance on using Chromatic’s core features and integrating them into existing workflows.
- Develop and maintain strong customer relationships.
- Troubleshoot and resolve technical issues, and design tailored solutions to meet customer needs.
- Implement and maintain technical integrations for Enterprise accounts (e.g., SSO setups), and make updates to support customer onboarding and account management.
- Help customers adopt and scale Storybook usage across large organizations, partnering closely with our Developer Experience team to build supporting resources.
- Partner with Customer Success Managers to ensure that customers have a positive experience implementing and using Chromatic, including joining quarterly business reviews and key account calls.
- Partner with Sales to provide technical expertise during the sales process and create customized solutions for prospects.
- Identify and improve internal workflows to streamline processes and enhance the customer experience.
- Act as the voice of the customer internally by providing feedback and insights and working closely with the product and engineering teams.
- Coordinate cross-departmental efforts to ensure solution compatibility and success.
Requirements
- 2+ years in a customer-facing technical role (ex: Solutions Engineer, Sales Engineer)
- Strong background in frontend space and familiarity with modern JavaScript tools and frameworks (e.g., Webpack, React)
- Excellent problem-solving skills and the ability to break down complex technical concepts clearly and effectively
- Strong interpersonal and communication skills — inquisitive, welcoming, empathetic, and able to build genuine relationships with both technical and non-technical stakeholders
- Highly organized and dependable, with the ability to prioritize and manage multiple projects across different accounts
- Self-motivated and strong time management skills
- Comfortable working in a fast-paced, dynamic environment where priorities may shift quickly
Nice to Have
- Experience in a B2B SaaS or developer tools company
- Experience with Storybook and/or Chromatic
Additional Information
- Candidate must be located in EMEA or the Eastern Time Zone within the US or Canada.
