Eaton Corporation is seeking a Senior Software & Connectivity Support Engineer to act as the first escalation point for complex software and connectivity issues within our electrical and energy‑management portfolio. You will combine advanced technical troubleshooting with customer‑facing communication and internal technical leadership in an industrial environment.
What You'll Do
- Act as first escalation point for non‑standard software and connectivity issues.
- Diagnose and resolve complex customer cases in collaboration with L3 engineers, R&D, and Product Management.
- Provide advanced technical support via phone, email, and web‑based channels.
- Support trial licence management and deployment for partners and customers.
- Deliver technical training to partners, customers, and internal teams, both remote and onsite.
- Contribute to process improvements, documentation, and knowledge‑base development.
- Participate in continuous improvement (CI) initiatives and best‑practice sharing.
- Support technical reporting and KPI tracking at team level.
- Act as a trusted technical expert for software and connectivity topics in the electrical portfolio.
What We're Looking For
- Software troubleshooting in industrial applications.
- Networking fundamentals, including TCP/IP and industrial communication protocols.
- Knowledge of electrical products and energy‑management systems.
- Experience with software‑hardware interaction.
- Ability to create and use technical documentation.
- Strong customer‑facing technical communication.
- Structured problem‑solving skills.
- Proven cross‑functional collaboration.
- Experience in training and knowledge transfer.
- A continuous improvement mindset.
- Fluent Business English (mandatory).
Nice to Have
- French language skills.
Technical Stack
- Industrial communication protocols.
Benefits & Compensation
- Competitive compensation and benefits package.
- Flexible working solutions.
- Excellent working environment where safety and ethics are paramount.
- A culture focused on how we do business, not just what we make.
- Ongoing learning and development opportunities through Eaton University.
Work Mode
This role follows a hybrid work mode based in Budapest, Hungary.
At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination.
