Remote - United States; United States of America Remote (Country) Employment $185,000 - $227,000 USD

Juul Labs is hiring a Senior Site Reliability Engineer

About the Role

The role involves maintaining system stability, improving scalability, and driving operational excellence by collaborating with engineering teams to implement resilient and efficient solutions.

Responsibilities

  • Design, implement, and manage scalable and fault-tolerant systems
  • Monitor production environments to detect and resolve performance issues
  • Develop automation tools to streamline deployment and operational workflows
  • Respond to and resolve critical incidents with minimal downtime
  • Collaborate with software engineers to improve application reliability
  • Establish and enforce best practices for system observability
  • Optimize system performance and resource utilization
  • Support CI/CD pipelines and infrastructure as code practices
  • Lead root cause analysis for major incidents
  • Implement disaster recovery and business continuity strategies
  • Ensure compliance with security and regulatory standards
  • Evaluate and integrate new technologies to enhance reliability
  • Document system architecture and operational procedures
  • Mentor junior engineers and share operational knowledge
  • Participate in on-call rotations for incident response

Nice to Have

  • Master’s degree in a technical field
  • Experience in regulated industries such as healthcare or pharmaceuticals
  • Knowledge of compliance frameworks like HIPAA or SOC 2
  • Familiarity with service mesh technologies
  • Experience with large-scale data processing systems
  • Contributions to open-source projects
  • Certifications in cloud or systems engineering

Compensation

Competitive salary and comprehensive benefits package including equity and bonuses

Work Arrangement

Hybrid work model with flexibility for remote and office-based work

Team

Part of the infrastructure and operations team focused on reliability, scalability, and system performance

Why This Role Matters

This position plays a critical role in ensuring the stability and performance of core services used by millions. The engineer will directly influence system uptime, security, and scalability while working with cutting-edge technologies.

Our Technology Stack

We use AWS for cloud infrastructure, Kubernetes for orchestration, Prometheus and Grafana for monitoring, and GitLab for CI/CD. Our systems are built with microservices architecture and emphasize automation and observability.

This position may offer visa sponsorship for qualified candidates

Visa expiring soon?

Extend or switch without leaving Thailand

Running out of time on your current visa? SVBL identifies your best option — extension, category switch, or long-term visa — and handles the entire process.

Visa extensions & category switches
LTR & DTV visa applications
90-day reporting managed
Overstay prevention
Check your options
Prevent overstay issues
About company
Juul Labs
Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. They address this challenge through a commitment to exceptional quality, research, design, and innovation.
All jobs at Juul Labs Visit website
Job Details
Category infrastructure
Posted 2 hours ago