About the Role
This position leads the planning, execution, and continuous improvement of service delivery for key client programs, ensuring alignment with business goals and operational standards.
Responsibilities
- Lead end-to-end service delivery for major client accounts
- Coordinate cross-functional teams to meet project milestones
- Monitor performance metrics and service quality consistently
- Identify process improvements across delivery workflows
- Manage client expectations and communication protocols
- Ensure adherence to contractual service agreements
- Develop operational dashboards for performance tracking
- Support resource planning and capacity forecasting
- Drive client satisfaction through proactive engagement
- Oversee risk identification and mitigation strategies
- Facilitate escalation resolution across departments
- Promote knowledge sharing within delivery teams
- Align service delivery with strategic account goals
- Implement standardized reporting frameworks
- Lead post-implementation service reviews
- Optimize service delivery timelines and efficiency
- Maintain compliance with internal governance policies
- Support sales teams during client onboarding phases
- Coordinate with technical leads on solution rollout
- Ensure consistent application of service methodologies
- Manage change requests within client engagements
- Foster strong working relationships with stakeholders
- Track financial performance of service programs
- Contribute to continuous improvement initiatives
- Mentor team members on service delivery best practices
Nice to Have
- Master’s degree in business or related discipline
- Certification in project or service management
- Experience in global client engagements
- Familiarity with digital marketing technologies
- Background in e-commerce platforms
- Knowledge of cloud-based service infrastructures
- Experience with AI-driven analytics tools
- Prior work in agency or consulting environments
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid work model with flexible scheduling options
Team
Collaborative digital transformation unit focused on client-centric solutions
Our Approach
- We integrate strategy, creativity, and technology to deliver impactful client solutions.
- Our teams operate with agility, focusing on measurable outcomes and innovation.
- Client success is driven by collaboration, transparency, and disciplined execution.
Culture & Values
- We value accountability, inclusiveness, and forward-thinking problem solving.
- Team members are encouraged to challenge norms and drive meaningful change.
- Sustainable growth is achieved through ethical practices and client trust.
Available for qualified candidates
