Responsibilities
- Work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centred around real user needs.
- Lead the mapping of current and future states, align digital delivery with policy and operational realities, and design and deliver services that improve people’s lives.
- Collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads.
- Help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.
Requirements
- Comfortable with ambiguity – you help teams find direction when the path isn’t obvious.
- An insight‑driven influencer – you seek out insight, communicate it confidently, and use strong stories to align people and shift direction when needed.
- Strategic – you think beyond the immediate problem to design services that are scalable and built to last.
- Inclusive by default – you champion accessibility and inclusion intuitively.
- Commercially aware – you understand how service design delivery relates to commercial realities like contract scope, budget appetites, and future opportunities.
- A clear communicator - you communicate complex ideas simply, adapting to different audiences and contexts.
- Evidence-led - you use research and insight to inform decisions and stand behind them.
- A system thinker -you understand how services operate end‑to‑end, recognising the interplay between people, processes, policy, data and technology to design solutions that work in the real world.
- Emotionally intelligent - you navigate stakeholder dynamics and handle difficult conversations constructively.
- Experienced - you have a strong track record of leading end-to-end service design, from shaping the problem through to delivering measurable impact.
- A multiplier - you enable teams to move forward, and you make everyone around you better.
- A mentor - you foster a learning culture and actively support the growth and development of those around you.
- A wave-maker - you challenge thinking across the organisation, redefine best practice, and continually push for better ways of working.
Nice to Have
- Experience working in SFIA and DDaT frameworks.
Team
Team size: 15+. Structure: Transformation Design Group (TDG), part of Version 1’s Digital, Data and Cloud capability
