Responsibilities
- Develop a deep understanding of the client’s business and unique security needs to deliver tailored engagements that exceed expectations.
- Build and maintain positive relationships with clients, ensuring ongoing satisfaction and partnership.
- Provide clients with continual insights and consultative advice based on experience with Tenable products, their industry, established standards, and best practices.
- Provide expert guidance in designing, installing, configuring, and optimizing Tenable solutions, ensuring seamless integration with client's business and security objectives.
- Lead upgrades and migrations, ensuring optimized performance with minimal disruption to operations.
- Advise on best practices to streamline and enhance security workflows through Tenable solution optimization.
- Support clients in developing, refining, and maintaining security policies and procedures, ensuring alignment with industry standards and regulatory requirements for optimal performance.
- Provide ongoing value through insights and consultative advice on Tenable products, tailored to client needs and industry best practices.
- Share thought leadership on effective deployment and utilization of Tenable One solutions.
- Guide clients in implementing best practices and developing Exposure Management Programs.
- Assess user needs and customer requirements to advance the maturity of their Exposure Management program
- Deliver additional value through continual insights and consultative advice based on Tenable products, client needs, industry standards, and best practices.
- Provide thought leadership on methods and best practices for deploying and using Tenable One solutions.
- Advise clients on process best practices and assist in developing Exposure Management Programs.
- Research user needs and assess customer requirements to enhance the maturity of their Exposure Management program.
- Ensure overall customer satisfaction while supporting delivery revenue objectives.
- Execute large customer engagements, understanding client business and unique needs to exceed expectations.
- Independently manage client escalations on assigned projects, coordinating with the delivery team and other Tenable departments as needed.
- Develop and maintain positive client relationships and train client staff on the implementation, configuration, and best practices of the Tenable suite.
- Support pre- and post-sale business development activities, including needs analysis, and assist the Services Account Management Team in identifying further revenue opportunities.
- Collaborate with PS Portfolio, Principal Consultancy and Professional Services Domain Specialists to improve service offerings and product enhancements.
- Perform other duties as assigned to support the success of the Professional Services team and the overall organisation.
Requirements
- 8+ years of experience in the Information Technology/Cyber Security field and professional services experience.
- Bachelor’s degree in a related technical field such as Information Technology, Computer Science, or equivalent work experience.
- Outstanding written and verbal communication skills. Must be comfortable leading 3+ hour calls and keeping up the progression of tasks on the call while assuring that all relevant topics are addressed.
- Advanced ability to identify, diagnose and resolve complex security issues across various environments.
- Understanding of security principles, policies, and industry best practices.
- Understanding of social engineering techniques that can bypass control systems.
- Experience with using, customizing or developing open-source security tools.
- Ability to effectively manage and prioritize multiple engagements, ensuring projects are completed on schedule and within scope.
- Proficiency in assessing and identifying threats and risks related to Exposure Management, including vulnerabilities and weaknesses in host or network configurations.
- Recent in-depth experience performing vulnerability scans, configuration audits, and security monitoring with core Tenable products, or other industry solutions.
- Experience with Metasploit and related tools commonly used to exploit vulnerabilities.
- Experience with application security testing, OWASP and common exploitable web application threats in the context of Exposure Management.
- Proven experience managing client expectations, building relationships and delivering consultative advice to ensure successful outcomes.
- Proven ability to manage client relationships, understand client relationships and deliver tailored security solutions that drive long-term satisfaction and partnership.
- Experience of defining and implementing exposure management programs, processes and procedures.
- Deep understanding of IT security principles associated with networks, operating systems, firewalls, databases, cloud infrastructure, identity and access management with experience in one or more of the fields.
- Familiar with developing integrations via REST API using known coding languages such as Python.
- Ability to work remotely in a self-directed manner
- Ability to sit and work at a computer for extended periods
- Physically able to participate in training sessions, presentations and meetings
Nice to Have
- Knowledge of auditing and configuration frameworks such as ISO 17799, CIS, PCI, GLBA, and HIPAA
- Knowledge and understanding of SCADA and OT systems
- CISSP, CCSP, or other technical certifications
Work Arrangement
Hybrid
Additional Information
- Client-facing travel may be required
- Tenable office travel may be required
