Ramp is hiring a Senior Risk Operations Specialist to join our Risk Strategy & Operations team. As an early member of this team, you will help execute and maintain operational initiatives that manage credit and fraud risk for our growing customer base.
What You'll Do
- Execute Ramp’s risk management policies on key customer interactions, including payment holds/requests, credit limit increases, risk reviews, and delinquency management.
- Provide a best-in-class customer experience while managing credit and fraud risk, handling customer support requests via phone and email.
- Work with internal and external stakeholders on process documentation, escalations, and risk updates.
- Own a critical piece of the feedback loop to improve customer user experience, partnering with product and engineering to build risk tooling.
- Partner with data analysts to help develop KPIs and build monitoring dashboards.
- Grow, develop, and learn in a fast-paced startup environment.
What We're Looking For
- 4+ years of experience in Credit Risk Analysis or Underwriting.
- Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries.
- Excellent written and verbal communication skills.
- Strong background in customer support via email.
- Investigative and critical thinking skills.
- BA/BS from an accredited university.
Nice to Have
- Experience in high-growth startups.
- Experience building complex financial products.
- Strong background in customer support via phone.
Team & Environment
You will be an early member of Ramp's Risk Strategy & Operations team.
Benefits & Compensation
- 100% medical, dental & vision insurance coverage for you, partially covered for your dependents.
- One Medical annual membership, 401k with employer match, Flexible PTO.
- Fertility HRA (up to $5,000 per year), WFH stipend, Wellness stipend.
- Parental Leave, Pet insurance, Relocation support to NYC or SF.
- For candidates in NYC or SF: pay range of $102,300 - $171,500. For all other locations: $92,100 - $154,350.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
