Brightree is hiring a Senior Program Manager, Professional Services to lead our most challenging customer engagements. This role is accountable for the successful delivery of complex programs, ensuring strategic alignment and delivering measurable value to clients. You will serve as the primary escalation point for executive stakeholders, both internal and external.
What You'll Do
- Define program objectives, scope, success criteria, and KPIs aligned with Brightree’s strategic goals.
- Develop and maintain integrated program plans covering timelines, budgets, resources, dependencies, and milestones.
- Govern and monitor multiple related projects, ensuring alignment across teams and workstreams.
- Track program health, generate dashboards, and present status to executive leadership.
- Serve as the primary point of contact for executive stakeholders, providing clear, timely updates on program performance, risks, and outcomes.
- Identify, assess, and proactively mitigate program risks, issues, and dependencies across business units.
- Coordinate with Product Management and Development to align program milestones with product roadmaps and release schedules.
- Partner with Services, Support, and Customer Success to ensure readiness for post-launch activities, customer onboarding, training, and adoption.
- Establish and drive the program governance model, including steering committees, cross-functional working groups, and escalation paths.
- Lead post-implementation reviews and lessons-learned sessions; apply continuous improvement practices to future programs.
- Mentor, coach, and guide Senior Project Managers and Project Managers, fostering scalable program delivery practices and supporting their professional growth.
- Lead and successfully deliver the most complex customer programs, ensuring alignment and excellence across all projects.
- Interact directly with customer executive teams on large, complex programs to assure strategic alignment and value realization.
What We're Looking For
- Bachelor’s degree in Business, Technology, or Healthcare.
- 8+ years of customer-facing program or portfolio management experience in a software/SaaS environment.
- At least 5 years managing complex, multi-project programs.
- PMP Certification.
- Demonstrated ability to organize and manage complex programs and projects in a Professional Services environment.
- Experience developing and executing program budgets, resource plans, and timelines.
- Proven track record leading large-scale initiatives with measurable business impact (growth, adoption, retention).
- Excellent communication and stakeholder management skills, with the ability to lead cross-functional teams and interact with executive stakeholders.
- Deep understanding of program governance, portfolio management, strategic planning, and organizational change management.
- Experience collaborating with marketing and other business units to drive program success.
- Demonstrates 'drives collaboration' by building trust and strong partnerships across teams and stakeholders.
- Approximately 25-35% travel to customer sites, Brightree offices, or industry events within the United States.
Nice to Have
- Master’s degree.
- PgMP or equivalent certification.
- Lean Six Sigma Black Belt Certification.
- Experience working in a global, matrixed organization.
- Familiarity with industry-standard project management methodologies and tools.
- Prior experience in client-facing Professional Services roles.
Team & Environment
Partners with executive stakeholders and drives cross-functional collaboration.
Benefits & Compensation
- Compensation: $146,000 - $182,000
- Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance.
- Sleep care management.
- Health Savings Account (HSA).
- Flexible Spending Account (FSA).
- Commuter benefits.
- 401(k).
- Employee Stock Purchase Plan (ESPP).
- Employee Assistance Program (EAP).
- Tuition assistance.
- Fifteen days Paid Time Off (PTO) in first year.
- 11 paid holidays plus 3 floating days.
- 14 weeks of primary caregiver or two weeks of secondary caregiver leave.
Work Mode
This is a hybrid position open to candidates within the United States.
Brightree is an equal opportunity employer committed to creating a diverse and inclusive culture.
