London, England Hybrid Full-time

Fin (AI Group) is hiring a Senior Product Designer

Responsibilities

  • Lead full-cycle design initiatives for key product features, from initial concept through final implementation.
  • Establish innovative interaction models and visual frameworks for AI-driven automation tools.
  • Create low- and high-fidelity sketches, prototypes, and conduct testing to validate design direction.
  • Collaborate closely with engineering and product management teams to define challenges, iterate rapidly, and ship polished solutions.
  • Uphold exceptional design quality while meeting aggressive timelines and delivery goals.
  • Enhance the design practice by mentoring team members, improving workflows, advocating for excellence, and sharing insights internally and externally.

Other

MacBooks are provided by default; Windows devices are offered when required for specific functions.

About company
Fin (AI Group)

Fin is the #1 AI Agent for all customer service, powered by the Fin AI Engine™. It resolves complex customer queries across every channel including voice, email, chat, and social.

  • Fin is built by The AI Group, a team of over 60 machine learning scientists, engineers, and designers.
  • It uses a continuous improvement loop called the Fin Flywheel to train, test, deploy, and analyze performance.
  • Fin integrates seamlessly with existing helpdesks like Salesforce, HubSpot, and Intercom.

The platform is trusted by enterprises and certified with ISO 27001, ISO 27018, ISO 27701, GDPR, and CCPA compliance.

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Job Details
Category design
Posted 4 hours ago