About the Role
This role is responsible for managing the performance and growth of a professional services practice, ensuring delivery excellence, resource optimization, and strategic planning across global client engagements.
Responsibilities
- Lead the day-to-day operations of a technical practice team
- Oversee project delivery timelines and client satisfaction metrics
- Collaborate with cross-functional leaders to align service goals
- Develop performance dashboards and operational reports
- Drive continuous improvement in service delivery frameworks
- Manage resource allocation and capacity planning
- Support the onboarding and training of new team members
- Monitor financial performance of service engagements
- Identify risks in project execution and implement mitigation plans
- Facilitate communication between delivery teams and executives
- Lead practice-wide initiatives to standardize processes
- Evaluate team productivity and recommend operational changes
- Partner with sales to scope new client engagements
- Ensure adherence to quality assurance protocols
- Track key performance indicators for service delivery
- Coordinate with product teams to relay client feedback
- Manage stakeholder expectations across regions
- Drive adoption of best practices in consulting delivery
- Oversee team utilization and bench management
- Support change management during organizational shifts
- Lead quarterly business reviews with senior leadership
- Optimize tools and systems used in service operations
- Mentor managers and senior consultants
- Promote a culture of accountability and client focus
- Ensure compliance with contractual and service-level agreements
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility based on location
Team
Part of a global team focused on operational excellence and customer success
About the Team
This team supports the delivery of technical services to enterprise clients, ensuring scalable operations and high-impact results. Members work closely with engineering, product, and customer success to align service offerings with market demands.
What We Value
We prioritize clear communication, data-driven decisions, and a client-first mindset. Leadership that fosters inclusion, innovation, and continuous learning is essential to our success.
Available for eligible candidates
