Confluent is looking for a Senior Practice Manager to lead a team of professional services consultants in driving customer success with our data streaming platform. You will be responsible for driving adoption, customer satisfaction, revenue growth, and team development across the entire customer lifecycle.
What You'll Do
- Drive success with Confluent Professional Services customers across a regional customer base in collaboration with software sales teams.
- Own the services sales strategy to achieve bookings, revenue, margin, and utilization goals.
- Engage with customer organizations from C-level/VP to Architects and program managers.
- Build initial services direction, oversee customer success and satisfaction, and contribute to account and regional growth.
- Ensure successful project delivery, resolve delivery challenges, address resource contentions, and manage expectations.
- Build a great team and company by developing strong relationships, capabilities, and experience among Confluent team members.
- Participate in Confluent product and sales strategy for customers in your region.
- Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships.
What We're Looking For
- Professional Services leadership background implementing SaaS/PaaS/IaaS.
- Experience overseeing enterprise-level IT delivery projects (10+ years or equivalent capability).
- Experience selling enterprise IT delivery services (2+ years or equivalent capability).
- Demonstrated success in building and developing remote delivery teams including resource management, performance assessment, and career/growth planning.
- Exceptional interpersonal communications capabilities.
- Ability and willingness to travel as required (estimated 25% of the time) to client sites.
Team & Environment
You will lead a team of professional services consultants.
We are One Confluent. One Team. One Data Streaming Platform. Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. We make space for everyone to lead, grow, and challenge what’s possible.
We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
