Temporal Technologies is hiring a Senior Platform Architect. You'll join our Technical Services team to drive transformational outcomes for our customers, acting as the accountable technical owner from purchase through stable production. Your work will turn complex challenges into scalable, repeatable solutions and establish patterns that accelerate customer success.
What You'll Do
- Act as the single accountable technical owner from purchase through stable production.
- Drive the first production workflow and reduce time-to-production.
- Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades.
- Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts.
- Set up alerting to catch issues before customers do.
- Work on your assigned customers' most difficult tickets and problems.
- Identify and remove activation blockers early before they become escalations.
- Optimize costs and performance with customers.
- Build and execute a KPI-driven success plan tied to production outcomes.
- Define standards for patterns, training, governance, and operational readiness.
- Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams.
- Proactively manage technical risk, migrations, and architectural debt.
- Set and validate reliability, observability, and operational standards.
- Monitor health signals and intervene before the customer knows they're happening.
- Lead technical reviews, readiness checkpoints, and maturity assessments.
- Certify teams and workloads as production-ready.
- Surface growth signals based on usage, maturity, and confidence.
- Partner with customers, Growth AEs and Solution Architects to unlock new workloads.
- Translate production success into clear technical narratives for renewal and growth.
- Advocate for customer needs and real-world patterns internally.
What We're Looking For
- 6+ years of professional software engineering or solutions engineering experience.
- Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles.
- Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python.
- Experience building, deploying, and operating production systems at scale.
- Demonstrated ability to debug complex technical issues and guide customers through resolution.
- Strong customer-facing skills with the ability to communicate technical concepts clearly to diverse audiences.
- Experience creating technical documentation, runbooks, and training materials.
- Self-motivated with the ability to work independently while collaborating across teams.
- Willingness to travel occasionally for customer engagements and team events.
Nice to Have
- Prior experience with Temporal or similar workflow orchestration platforms.
- Experience with observability tools and practices for distributed systems.
- Background in professional services, technical consulting, or solutions engineering roles.
- Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools.
- Contributions to open source projects or developer communities.
- Experience designing and delivering technical training or workshops.
Technical Stack
- Languages: Go, Java, TypeScript, Python
- Platforms & Tools: Kubernetes, Temporal
Team & Environment
You'll be a key member of our Technical Services team, working closely with customers and internal cross-functional teams to ensure successful delivery.
Benefits & Compensation
- Compensation: $200,000 - $225,000 OTE + equity: Eligible for stock options as part of Temporal's equity plan
- Unlimited PTO, 12 Holidays + 2 Floating Holidays
- 100% Premiums Coverage for Medical, Dental, and Vision
- AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
- Empower 401K Plan
- $3,600 / Year Work from Home Meals
- $1,800 / Year Professional Enrichment (Career Development & Professional Memberships)
- $1,200 / Year Lifestyle Spending Account
- $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment)
- $74 / Month Reimbursement for Internet
- Calm App Subscription for Mental Health & Wellness
Work Mode
This role is global and open to remote candidates.
Temporal Technologies is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
