About the Role
This role is responsible for leading change management strategies within partner-facing operations, driving adoption of new systems and processes, and minimizing disruption during transitions. The strategist will work closely with operations, product, and partner teams to assess impact, develop implementation plans, and measure success.
Responsibilities
- Lead the design and execution of change management plans for operational shifts
- Assess the impact of changes on partner workflows and support structures
- Develop communication strategies to inform and prepare stakeholders
- Collaborate with cross-functional teams to align change initiatives with business goals
- Identify resistance points and create mitigation strategies
- Train teams on new processes and tools introduced through change
- Monitor adoption metrics and report on change effectiveness
- Gather feedback from partners and internal teams during transitions
- Create playbooks for repeatable change management processes
- Ensure compliance with operational standards during change implementation
- Facilitate workshops to prepare teams for upcoming changes
- Translate technical updates into clear, actionable guidance
- Maintain documentation of change activities and outcomes
- Support leadership in articulating vision during transformation periods
- Coordinate timing of change rollouts with minimal partner disruption
- Evaluate risks associated with operational changes
- Standardize change communication templates across teams
- Partner with HR on change-related workforce planning
- Integrate change readiness assessments into project lifecycles
- Drive consistency in how changes are introduced and managed
- Use data to refine change strategies over time
- Ensure equitable impact across diverse partner groups
- Escalate critical change-related issues to leadership
- Align change efforts with long-term operational strategy
- Promote a culture of adaptability within operations teams
Nice to Have
- Master’s degree in organizational leadership or related discipline
- Certification in change management (e.g., Prosci, CCMP)
- Experience in SaaS or B2B technology environments
- Background in partner success or partner enablement
- Familiarity with CRM or partner relationship platforms
- Experience scaling change programs in growing organizations
- Knowledge of agile or lean operational models
- Prior work in high-growth startup environments
- Experience with global partner networks
- Fluency in change measurement frameworks
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility
Team
Cross-functional team focused on operational excellence
Our Approach to Change
We believe change should be intentional, inclusive, and measurable. Our strategies prioritize partner experience and operational continuity. Every initiative includes clear objectives, stakeholder mapping, and feedback loops to ensure effectiveness.
Growth and Impact
In this role, you’ll shape how changes are adopted across the organization. Your work will directly influence partner satisfaction, operational efficiency, and long-term scalability of our programs.
Available for qualified candidates
