Impilo is searching for a Senior Onboarding Specialist to deliver an exceptional onboarding and training experience. You will lead the critical first phase of the customer lifecycle, ensuring new users quickly understand the platform, adopt it effectively, and realize meaningful value within their first 4–5 weeks. You will act as a consultative partner and provide support for top renewing enterprise customers.

What You'll Do

Become an expert in the platform and customer use cases.
Onboard new users and manage the first 4–5 weeks of the customer lifecycle.
Deliver training through group sessions, tailored outreach, and 1x1 working sessions.
Proactively identify opportunities to increase product adoption and engagement.
Partner with Account Managers to support top renewing enterprise customers.
Provide guidance on API usage and data integration workflows.
Serve as a trusted advisor on best practices and strategic use of the platform.
Document customer interactions and insights to ensure smooth internal collaboration.
Develop and improve Help Center and onboarding training materials.
Act as a leader and mentor for onboarding and support team members.

What We're Looking For

3+ years of experience in Customer Success, Support, or Client Services.
Bachelor’s degree.
Strong commitment to delivering an exceptional customer experience.
Ability to lead training sessions and engage large groups.
Familiarity with APIs and data integrations.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage multiple projects simultaneously.
Proficiency in Google Sheets, Excel, and Salesforce.
A proactive, self-starter mindset with a passion for consulting and problem solving.

Team & Environment

This role is part of the Customer Success team.

Benefits & Compensation

Salary: $90,000—$100,000 USD
Comprehensive healthcare coverage (PPO, HSA, and FSA options).
Multiple mental health resources.
401(k) with company match.
Annual professional development stipend.
Generous paid time off.

Work Mode

This is a hybrid role for candidates located in the US.

At Impilo, we know that innovation comes from collaboration, belonging, and diverse perspectives. We’re proud to be an equal opportunity employer - all applicants are considered for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.