Responsibilities
- Monitor assigned cases through effective utilization of case management and billing systems
- Provide guidance for specific travel needs, counsel on the immigration process, and serve as a point of contact for business travel and sponsorship cases
- Provide legal and strategic guidance on service delivery of immigration compliance to our clients
- Take ownership of senior-level escalations to support Mobility Specialists in all areas of work
- Assist leadership in the management of large projects
- Regularly monitor the Mobility dashboard, communication and help channels to ensure response times adhere to our SLAs and status is accurately reported for client and colleague visibility
- Seek, control, and establish in-house immigration services to increase revenue generation and efficiency, and improve customer satisfaction
- Analyze, prepare and submit visa/work permit applications
- Mentor and support Mobility Specialists and Coordinators
- Actively contribute to documentation for training material of new service offerings and support training rollouts to other departments in process changes
- Establish, maintain, and strengthen internal and external relationships with clients and internal stakeholders
- Independently maintain and monitor immigration law, ensuring ongoing compliance with regulatory changes, and control internal documentation
- Apply immigration knowledge for solution-based responses on complex client cases
Requirements
- Extensive experience in immigration compliance, global mobility, or similar roles in immigration.
- An in-depth understanding of immigration and typical processes involved in immigration compliance
- Ability to work in a fast-paced, dynamic environment
- Writes and speaks fluent English
Nice to Have
- Previous experience in the tech industry or a hyper-growth and scaling environment is ideal
- Experience working remotely is a plus
- additional languages are a plus
Work Arrangement
Remote (Worldwide)
Team
Structure: Onboarding and Mobility team
Additional Information
- language requirements: Writes and speaks fluent English; additional languages are a plus
- Application process: AI Interview, Interview with recruiter, Interview with future manager, Interview with Senior Manager Bar Raiser, Prior employment verification check
- Start date: As soon as possible
