Responsibilities
- Manage SRE teams focused on maintaining production stability, responding to incidents, and ensuring operational preparedness across internal and integrated systems.
- Develop and refine SRE processes such as on-call rotations, incident triage, escalation protocols, post-mortem reviews, problem resolution, and operational oversight.
- Define and enforce reliability benchmarks including service level indicators, objectives, error budgets, runbooks, and readiness criteria aligned with enterprise requirements.
- Promote automation to minimize manual interventions, enhance consistency, and strengthen system resilience through self-healing mechanisms and automated recovery.
- Collaborate with development teams to refine deployment pipelines, release controls, rollback strategies, and post-release validation procedures.
- Work closely with Production Support to coordinate training, operational tasks, system maintenance, and escalation workflows.
- Lead the design and implementation of observability solutions encompassing monitoring, alerting, log management, distributed tracing, dashboards, and performance diagnostics using AWS and external tools.
- Partner with data, platform, and engineering groups to refine AWS-based infrastructure patterns, adopt Infrastructure as Code, and standardize CI/CD pipelines.
- Integrate AWS security best practices into operational workflows, including least-privilege access, network isolation, data protection, and vulnerability handling.
- Coordinate with system owners and platform teams to manage interdependencies, reduce operational risks, and strengthen end-to-end service reliability.
- Guide team members through performance evaluations, goal setting, coaching, mentorship, and career growth planning.
- Assign personnel to reliability projects of varying scale; align with delivery leaders and Agile roles to prioritize initiatives that deliver measurable, frequent improvements.
- Assess new technologies in SRE, cloud platforms, and automation; advocate for solutions that improve resilience, efficiency, cost-effectiveness, and operational maturity.
- Contribute to strategic planning by shaping functional roadmaps and collaborating with leadership on long-term reliability and platform vision.
Work Arrangement
Hybrid
Equal Opportunity Employer
- We are an equal opportunity employer with a commitment to diversity
- All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law
