Chicago, Illinois, United States Hybrid USD 152,678 – 190,847 / year

McDonald's Corporation is hiring a Senior Manager, Service Delivery

Responsibilities

  • Design end‑to‑end ATR processes (e.g., fixed asset lifecycle, project accounting) that drive global standardization while accounting for necessary market localization.
  • Liaise with run‑state GPLs and operations to clarify or refine global design for greater efficiency.
  • Identify the business requirements to support the design of global (and local) processes in the ERP and supporting systems and collaborate with technology and functional solutions to translate business requirements into system design and configuration.
  • Develop supporting manual business processes where system capabilities do not exist.
  • Identify key business and IT controls with Internal Audit/SOX and integrate them into process design.
  • Validate that Standard Operating Procedures (SOPs) accurately reflect global design, including roles, responsibilities, escalations, and cut‑offs.
  • Support development of UAT scripts ensuring they reflect real‑world business operations and local nuances.
  • Assist with training in new global processes (not system training) by providing deep process insights.
  • Validate data conversion strategy, including data in scope, cutover needs, and requirements for cleansing or enrichment.

Requirements

  • Bachelor’s degree in accounting, Finance, or a related field.
  • Experience with end-to-end accounting or finance business process design and/or continuous improvement.
  • Experience with global ERP implementation projects.
  • Exceptional written and verbal communication skills, including ability to engage with senior leadership.
  • Strong analytical, benchmarking, and problem‑solving skills.
  • Demonstrated ability to influence, drive change, and act with both decisiveness and collaboration.
  • Ability to quickly absorb complex systems and process knowledge and apply it strategically.

Additional Information

  • Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
  • Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
  • Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
  • McDonald’s is an equal opportunity employer committed to the diversity of our workforce.
  • McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job.
  • Nothing in this job posting or description should be construed as an offer or guarantee of employment.
About company
McDonald's Corporation
Our Global vision is to build a better McDonald’s and we are working hard to be the UK & Ireland’s best-loved restaurant company.
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Job Details
Department Finance and Accounting
Category other
Posted 3 months ago

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