176 N Racine Ave, Chicago, Illinois, United States Hybrid Employment $139,900-$244,800

ServiceNow is hiring a Senior Manager, IT Audience Planning

Responsibilities

  • Act as the primary subject matter expert for your designated buyer segment within integrated marketing strategy development
  • Create and manage targeted audience segments, enriched with first-party data to improve outreach accuracy
  • Develop comprehensive customer journey maps and engagement approaches that outline channel selection, timing, and messaging across purchase stages
  • Combine data from CRM systems, digital intent signals, product usage, analytics platforms, and user research to identify persona-specific challenges, drivers, media preferences, and decision indicators
  • Lead qualitative studies to detect regional and local differences in purchasing behavior
  • Convert findings from global audience research teams into tailored strategies for specific buyer groups
  • Collaborate with program directors, activation specialists, and creative teams to align audience plans with campaign execution
  • Specify data needs and audience segmentation logic for implementation by data and analytics units
  • Supply detailed persona intelligence to shape messaging frameworks and creative assets
  • Work with regional marketing teams to adjust global strategies for local relevance while preserving brand alignment
  • Ensure local adaptations reflect regional consumer behaviors, media engagement trends, cultural context, and regulatory standards
  • Share localized performance metrics and market-specific insights to refine overarching strategic direction
  • Establish credibility with regional sales and marketing executives through transparent communication and practical, data-driven recommendations
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About company
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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Job Details
Category other
Posted a month ago