Ramp is rethinking how modern finance teams function in the age of AI. We are looking for a Senior Manager | Enterprise Implementations to be a front-line manager to a group of 5-7 Customer Success Managers overseeing complex implementations for our largest and most complex customers. You will be responsible for developing implementation best practices, coaching, influencing customer activation strategy, and working cross-functionally to drive positive outcomes.
What You'll Do
- Set and maintain a high-performing culture by managing a group of Customer Success Managers to drive efficient onboarding and product activation for Ramp's largest and most complex customers.
- Oversee daily activities and quota performance management of individual CSMs to ensure team exceeds product onboarding and spend activation goals.
- Refine best practice playbooks for the Customer Success team and improve team output by optimizing systems and processes.
- Develop and execute career development and leadership plans for direct reports, including 1:1 mentoring, coaching, and enablement.
- Act as a voice of the customer and key contributor to building out Ramp's Enterprise segment.
- Build and leverage Salesforce dashboards to monitor customer success and team performance.
- Report on team performance and forecast to senior leadership.
- Represent the Customer Success team cross-functionally with leaders of other departments.
What We're Looking For
- Minimum of 4 years of implementation or customer success experience as an individual contributor with a proven track record exceeding goals.
- Minimum of 3 years of experience building and leading implementation or customer success teams with a proven track record of exceeding goals.
- Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies.
- A passion and excitement for hiring, with a thoughtful approach to team planning and development.
- Ability to articulate technical product and financial value points to customers, including executive leaders.
- Proficiency in data analytics tools (Salesforce, Looker, and Excel).
- Ability to leverage data to drive decisions, create systems, and identify process improvements.
- Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills.
Nice to Have
- Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA).
- Experience with financial services sales.
- Experience at a high-growth startup.
- Cross and upsell experience.
Technical Stack
- Salesforce
- Looker
- Excel
Team & Environment
You will manage a group of 5-7 Customer Success Managers. This is a front-line manager position within the Enterprise Implementation leadership team, reporting to that team.
Benefits & Compensation
- 100% medical, dental & vision insurance coverage for you.
- Partially covered for your dependents.
- One Medical annual membership.
- 401k (including employer match on contributions made while employed by Ramp).
- Flexible PTO.
- Fertility HRA (up to $5,000 per year).
- WFH stipend to support your home office needs.
- Wellness stipend.
- Parental Leave.
- Relocation support to NYC or SF (as needed).
- Pet insurance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
