San Jose, CA Hybrid Employment 170,600.00-227,400.00

Western Digital is hiring a Senior Manager, Customer Marketing

About the Role

This role leads the development and execution of marketing strategies tailored to key customer partners, aligning brand initiatives with customer-specific goals to drive demand, engagement, and revenue growth.

Responsibilities

  • Lead the creation of customer-specific marketing strategies that support joint business objectives.
  • Collaborate with sales and channel teams to identify high-potential customer opportunities.
  • Develop data-driven campaigns to increase product adoption and customer retention.
  • Manage cross-functional teams to execute marketing plans aligned with customer needs.
  • Analyze market trends and customer behavior to inform strategic decisions.
  • Build strong relationships with key customer stakeholders and marketing teams.
  • Oversee the development of co-branded marketing materials and campaigns.
  • Track and report on campaign performance using defined KPIs and metrics.
  • Optimize marketing spend to maximize return on investment.
  • Ensure brand consistency across all customer-facing initiatives.
  • Lead quarterly business reviews with customer marketing counterparts.
  • Identify new market opportunities through customer insights.
  • Coordinate product launches with customer-specific messaging and timing.
  • Drive digital marketing efforts tailored to customer segments.
  • Support the development of customer segmentation models.
  • Manage agency partners and external vendors as needed.
  • Translate customer feedback into actionable marketing improvements.
  • Stay current on competitive activity and industry developments.
  • Mentor and develop team members in customer marketing best practices.
  • Ensure compliance with legal and regulatory requirements in all campaigns.
  • Facilitate internal alignment between marketing, product, and sales teams.
  • Use CRM and analytics tools to monitor customer engagement.
  • Present strategic recommendations to senior leadership.
  • Maintain a customer-first mindset in all marketing activities.
  • Drive innovation in customer engagement through pilot programs.

Compensation

Competitive salary and performance-based incentives commensurate with experience.

Work Arrangement

Hybrid work model with a combination of remote and on-site presence.

Team

Part of the global marketing team focused on customer engagement and revenue growth.

Why Join Us

  • We offer a dynamic environment where innovation drives growth and customer success.
  • You’ll work with global teams and leading-edge technology in data storage and solutions.
  • Opportunities for professional development and career advancement are supported.
  • We value diverse perspectives and inclusive collaboration across all levels.

Diversity and Inclusion

  • We are committed to fostering a workplace that values equity and inclusion.
  • All qualified applicants receive consideration without regard to race, gender, or background.

Not available for this position.

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About company
Western Digital
Western Digital builds, sells, and provides data storage solutions including hard drives, solid-state drives, and flash memory products.
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Job Details
Department Marketing
Category other
Posted a month ago