London, England Hybrid Full-time

Fin (AI Group) is hiring a Senior Machine Learning Scientist

Responsibilities

  • Identify areas where ML can create value for our customers
  • Identify the right ML framing of product problems
  • Working with teammates and Product and Design stakeholders
  • Conduct exploratory data analysis and research
  • Deeply understand the problem area
  • Research and identify the right algorithms and tools
  • Being pragmatic, but innovating right to the cutting-edge when needed
  • Perform offline evaluation to gather evidence an algorithm will work
  • Work with engineers to bring prototypes to production
  • Plan, measure & socialize learnings to inform iteration
  • Partner deeply with the rest of team, and others, to build excellent ML products

Requirements

  • Broad applied machine learning knowledge
  • 3-5 years applied ML experience
  • Practical stats knowledge (experiment design, dealing with confounding etc)
  • Intermediate programming skills
  • Strong communication skills, both within engineering teams and across disciplines.
  • Comfort with ambiguity
  • Typically have advanced education in ML or related field (e.g. MSc)
  • Scientific thinking skills

Nice to Have

  • Track record shipping ML products
  • PhD or other experience in a research environment
  • Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering
  • Strong stats or math background
  • Visualization, data skills, SQL, matplotlib, etc.

Benefits

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
  • Relocation support for those moving to our offices

Additional Information

  • Relocation support for those moving to our offices
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
About company
Fin (AI Group)

Fin is the #1 AI Agent for all customer service, powered by the Fin AI Engine™. It resolves complex customer queries across every channel including voice, email, chat, and social.

  • Fin is built by The AI Group, a team of over 60 machine learning scientists, engineers, and designers.
  • It uses a continuous improvement loop called the Fin Flywheel to train, test, deploy, and analyze performance.
  • Fin integrates seamlessly with existing helpdesks like Salesforce, HubSpot, and Intercom.

The platform is trusted by enterprises and certified with ISO 27001, ISO 27018, ISO 27701, GDPR, and CCPA compliance.

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Job Details
Department Machine Learning
Category other
Posted 10 days ago