Kyiv, Ukraine Remote (Global) Employment

Miratech is hiring a Senior Java Developer

Responsibilities

Design, develop, and maintain IVR applications based on business and technical requirements
Integrate IVR solutions with key internal services
Monitor IVR systems and implement operational improvements to enhance customer experience
Troubleshoot and resolve issues within the voice contact center and IVR environments
Collaborate with project managers to ensure the timely and high-quality delivery of solutions
Work independently while supporting a regional business unit aligned with global objectives
Participate in forward-looking initiatives to improve call steering and IVR architecture
Communicate technical concepts clearly to both technical and non-technical stakeholders

Requirements

Strong understanding of IVR platforms
Solid troubleshooting skills
Effective communication with stakeholders at all levels
Hands-on development experience
Application configuration using SQL

Scaling your freelance income?

Invoice multiple clients effortlessly

Managing 3+ international clients? Glopay streamlines everything. One EU company, unlimited invoices, automatic compliance. You just send and get paid.

Unlimited clients & invoices

Multi-currency support

Automated tax compliance

Client portal for easy payments

Scale with Glopay

Trusted by 10,000+ freelancers

About company

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.

All jobs at Miratech Visit website

Job Details

Department voice/contact center engineering team

Category backend

Posted a month ago