Whatnot is hiring a Senior IT Systems & Operations Engineer to shape the tools and processes that power our global, high-growth company. You will be responsible for implementing and maintaining corporate applications, ensuring security compliance, automating IT processes, and providing world-class internal customer support to a distributed team.

What You'll Do

Engage stakeholders across the company to understand needs and priorities, securely implementing and maintaining corporate applications while promoting IT best practices.
Implement and maintain tools for IT operational efficiencies and automation, with a focus on innovative technology.
Ensure compliance with evolving security standards and future-proof automations, MDM, network infrastructure, and collaboration tools.
Streamline configuration and workflows for access management with Workday, Okta, and downstream applications.
Develop requirements, build, and test workflows in iPaaS tooling to automate manual processes for IT and business stakeholders.
Create, maintain, and promote standards, procedures, and documentation for IT.
Champion IT company-wide by ensuring quality internal customer service through service desk tickets and access administration.
Periodically travel to our offices to provide onsite AV, networking, and conferencing support.
Partner with leadership to build and report on team OKRs and roadmaps.
Build and maintain vendor relationships and third-party services as needed.

What We're Looking For

6+ years of experience as an IT professional in a high-growth or tech company.
4+ years of experience configuring complex IT systems.
A proven track record of deploying and maintaining cloud-based corporate applications and automations for access management, security, and collaboration.
Strong communication and relationship-building skills across all levels, with an ability to influence and lead without authority.
Experience leading large-scale IT projects with strategic planning and detailed documentation.
Solid understanding of onboarding & offboarding business processes and translating them into technical hardware and software needs.
Proven success scaling IT processes with automation and emerging technology for high-growth environments.
Experience managing collaboration tools for remote & distributed teams.
Hands-on background developing workflow automations in lightweight iPaaS tools.
Robust understanding of core IT systems & operations processes: hardware inventory, service desks, MDM, IAM, A/V, video conferencing, Wi-Fi, and VPN.
Strong knowledge of MDM best practices and hands-on experience with Apple Macbooks, Kandji, Snipe, Microsoft Windows, Intune, Azure Active Directory, or equivalents.
Detail-oriented problem solver with strong organizational skills, able to manage multiple projects and navigate ambiguity.
Hands-on approach with excellent communication and a passion for providing direct support.
Required to be within commuting distance of our San Francisco, Los Angeles, Phoenix, or New York hubs.

Nice to Have

Solid understanding of security and privacy principles with experience in Verkada, Nightfall, and Proofpoint.
Familiarity with computer networking, especially cloud-based SD-WAN and SDN (Cisco Meraki).

Technical Stack

Google Workspace, Okta, Zoom, Slack, Atlassian Jira, AI chatbots
iPaaS tools (e.g., Zapier)
MDM (Kandji), Snipe
Microsoft Windows, Intune, Azure Active Directory
Verkada, Nightfall, Proofpoint, Cisco Meraki

Team & Environment

You will work cross-functionally with Security, Finance, and People teams, as well as stakeholders across the company.

Benefits & Compensation

Compensation: $145,000 - $155,000/year + equity
Flexible Time off Policy and Company-wide Holidays (including spring and winter breaks)
Health Insurance options including Medical, Dental, Vision
Work From Home Support and home office setup allowance
Monthly allowance for cell phone, internet, and wellness
Care benefits and annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
16 weeks of paid parental leave + one month gradual return to work

Work Mode

This is a hybrid role based in one of our hub locations: San Francisco, Los Angeles, Phoenix, or New York.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.