PHIL seeks a Senior Implementation Manager to lead enterprise client implementations from committed intent through program activation. You will focus on solution design, cross-functional execution, and delivering high-quality, technically sound implementations that drive speed to value. This is a highly visible, client-facing role requiring strong ownership, technical fluency, and the ability to thrive in ambiguity.
What You'll Do
- Own full-cycle implementation delivery from kickoff through activation, ensuring alignment between contractual scope, client goals, and technical solution design.
- Lead discovery and current state assessments, translating client objectives into detailed technical specifications and operational protocols.
- Design and document complete program architecture, including configuration standards, business logic, operating rules, and adoption pathways.
- Create and maintain a centralized source of truth outlining solution design, workflows, and reporting structures.
- Drive cross-functional execution across product, engineering, operations, sales, and client success to ensure on-time delivery and operational readiness.
- Monitor and report on implementation health, including status updates, risk tracking, and priority dashboards.
- Serve as a product subject matter expert, understanding PHIL’s platform capabilities, roadmap, integrations, and data workflows.
- Oversee logging and follow-through on technical requests, ensuring tickets are properly grouped, tracked, and aligned to broader initiatives.
- Identify opportunities for process improvement, standardization, and efficiency gains in delivery methodology.
- Influence internal and external stakeholders to resolve complex issues while maintaining scope integrity and project momentum.
What We're Looking For
- Bachelor’s degree or equivalent experience.
- 10+ years of technology-enabled services implementation experience.
- 5+ years of vendor-side ownership of enterprise implementations.
- 5+ years managing cross-functional and project-specific teams in a matrixed environment.
- Demonstrated ability to translate business objectives into technical architecture and operational execution.
- Strong analytical and problem-solving skills with a data-driven approach to decision making.
- Technical fluency in enterprise integrations including APIs, SFTP, flat file transfers, and SQL.
- Familiarity with AI and LLM applications within technology-enabled service environments.
- Experience designing implementation processes, documentation standards, and scalable delivery frameworks.
- Proven ability to influence stakeholders and negotiate solutions across diverse internal and external constituencies.
- Self-motivated, proactive, and comfortable operating in fast-paced, ambiguous environments.
- Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical audiences.
- Ability to travel up to 25%.
Team & Environment
Reporting to the Director of Professional Services.
Benefits & Compensation
- Ground floor opportunity with one of the fastest-growing startups in health-tech.
- Fully remote working environment.
- Competitive compensation: $130K - $150K.
- Full benefits (medical, dental, vision).
- 401(k) contribution opportunity.
Work Mode
This is a global position.
PHIL Inc. is an equal-opportunity employer.
