Transport is looking for a Senior ICT Engineer to join our team, providing essential 2nd line support and implementing new technologies for our blue light emergency services customers. This is a critical role ensuring the stability and efficient operation of their ICT environments. You'll undertake complex technical work and participate in project implementations, operating in a hybrid/flexible working model that requires travel.
What You'll Do
- Provide 2nd line ICT support for a range of ICT hardware, applications, networks, and systems.
- Design, test, and implement new systems and technologies in a timely manner.
- Create and maintain documentation related to system configuration, mapping, and processes.
- Liaise with third-party suppliers to ensure resolution to agreed SLAs and standards.
- Manage infrastructure life cycle and capacity planning.
- Following training and assessment, form part of the 24x7 duty rota (1 week in every 4 weeks).
- Work within the framework and guidelines of ITIL processes and policies.
What We're Looking For
- Experience with Windows Operating Systems and Active Directory Administration.
- Experience deploying Microsoft security patching to endpoints and servers.
- Understanding of IT Infrastructure and Networking principles.
- Strong troubleshooting, problem-solving, and technical skills.
- Experience working in a busy environment, with ability to work under pressure and to tight deadlines.
- Good verbal and written communication skills.
- Ability to work independently or as an integral part of a team.
- Security Cleared to NPPV3 & SC Level (able to obtain or already obtained).
- A clean UK Driving License.
Nice to Have
- Knowledge and administration of Computer Aided Despatch (CAD) Systems.
- Knowledge and administration of Integrated Communication Control System (ICCS).
- Experience with Fire Station End / GD92 / Mobile Data Terminal support.
- Experience with Azure and Office 365.
- Experience with Backup and DR Solutions.
- Experience with Manage Engine.
- Experience with Microsoft SCCM, InTune, and Mobile Device Management.
- Experience working within a service level driven environment.
- Experience within emergency services or other mission-critical environments.
- Relevant certifications (Microsoft, ITIL or equivalent).
Technical Stack
- Windows Operating Systems, Active Directory
- Microsoft security patching, IT Infrastructure, Networking
- Computer Aided Despatch (CAD) Systems
- Integrated Communication Control System (ICCS)
- Fire Station End / GD92 / Mobile Data Terminal
- Azure, Office 365
- Backup and DR Solutions, Manage Engine
- Microsoft SCCM, InTune, Mobile Device Management
Team & Environment
You will be part of the Network Services ICT team at Transport.
Benefits & Compensation
- Essential vehicle provided.
- On-call / Standby salary uplift.
- 26 days annual leave, plus 8 public holidays, with the option to buy or sell days annually.
- Company pension scheme.
- Access to a Flexible Benefits portal.
- A range of family friendly policies.
- Occupational health support and wellbeing Portal.
- Discounts on Cinema, Restaurants and Shopping with the Telent Reward scheme.
- Competitive salary.
Work Mode
This is a hybrid/flexible working role requiring travel, based in the Northern region of the UK.
We champion diversity and inclusion, creating an environment where everyone feels they belong, can be themselves, and is empowered to reach their full potential. People are at the heart of our business, and we believe our teams should reflect the diverse experiences and backgrounds of the communities we support.
