About the Role
This position involves delivering advanced technical support, managing help desk operations, and ensuring reliable performance of IT systems through proactive troubleshooting and user training.
Responsibilities
- Diagnose and resolve hardware and software problems for desktops, laptops, and mobile devices
- Respond to service tickets with timely and accurate technical solutions
- Maintain and update user accounts and permissions across network systems
- Install, configure, and upgrade operating systems and applications
- Support virtual private network and remote access tools for distributed teams
- Document technical issues and resolutions in the ticketing system
- Assist with onboarding and offboarding of employee technology access
- Monitor system performance and report recurring technical issues
- Collaborate with network and security teams on incident response
- Provide after-hours support during critical outages as needed
- Manage inventory of IT equipment and track asset lifecycles
- Escalate complex technical problems to higher-tier engineering teams
- Conduct user training sessions on standard software tools
- Ensure compliance with internal IT policies and data protection standards
- Support video conferencing and collaboration platforms
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid work model with flexible scheduling
Team
Collaborative IT support team within a large professional services environment
Physical Demands
- Frequent lifting of equipment up to 40 pounds
- Walking between office locations and data rooms
- Extended periods of sitting or standing during troubleshooting
Work Environment
- Primarily office-based with occasional travel to satellite offices
- Fast-paced setting with fluctuating support demands
- Exposure to standard office noise and electronic equipment
Not available for this position
