BetterHelp, via TensorOps, is looking for a Senior GSA - Tax & Accounting to act as the primary contact point for customers, performing and coordinating the delivery of accounting and tax compliance services. You will join our #HSPGlobalSolutionTeam to help power the next wave of global growth.

What You'll Do

Act as the primary point of contact for clients, ensuring timely and accurate delivery of accounting and tax services.
Monitor and manage accounting and tax compliance requirements for clients, including tax and statutory filings.
Provide guidance to clients on accounting and tax best practices.
Coordinate with internal teams and local service providers to ensure timely delivery of services.
Develop and maintain excellent relationships with clients and local providers to understand their needs and provide customized, proactive solutions.
Support the development and implementation of new services and processes to improve the client experience.
Maintain accurate client records by leveraging systems like Salesforce, SharePoint, FreshDesk, and Microsoft Teams.
Create service tickets, sense-check data from customers and providers, and monitor task status with regular updates.
Respond to customer ad hoc queries and ensure appropriate teams are involved for escalations or service add-on opportunities.
Build and maintain a region and/or service line specific knowledge base.

What We're Looking For

A minimum of 5 years of experience with Accounting and Tax in a customer-facing service delivery capacity.
Experience with IFRS and US GAAP.
Experience with market accounting systems such as Netsuite, Xero, SAGE Intacct, QuickBooks, or others.
General understanding of the complexities of Bookkeeping, Accounts Payable & Receivable, Management Reporting, and Consolidation services across multiple jurisdictions.
Strong customer-facing and excellent written and verbal communication skills.
Excellent analytical and problem-solving skills.
Project management and/or onboarding experience.
Proficiency in Microsoft Word, Excel, PowerPoint, and Visio.
A dependable, consistent performer with a positive attitude who works collaboratively and listens well.
Self-motivated, detail-oriented, and driven with the ability to meet deadlines and adapt to an evolving environment.
Works well in a team environment and is a proactive contributor to the overall success of the team.
Ability to manage multiple business relationships effectively and harmoniously.