Cytiva, a Danaher company, seeks a Senior Field Service Engineer to act as a clear advocate for our customers and a steward for our company. You'll be responsible for increasing throughput, decreasing downtime, and ensuring customer satisfaction through direct, hands-on support.
What You'll Do
- Ensure customer satisfaction in all aspects of the job.
- Increase throughput and decrease downtime for customers.
- Perform regular Preventive Maintenance on equipment.
- Perform regular upgrades as deemed by technical staff.
What We're Looking For
- Associate’s degree in mechanical, electrical, biological science or military equivalent.
- 1 year of computer literacy with Microsoft Office Suite and Windows base networking.
- 1 year of Good Documentation Practices (GDP).
- Minimum 5 years of troubleshooting skills.
- Ability to use documentation for the purposes of troubleshooting.
- Valid passport or equivalent for travel into Europe.
- Ability to lift 50 pounds.
Nice to Have
- 2+ years of prior field service experience in a related field or military equivalent.
- Bachelor's degree in a science discipline or engineering.
- Inventory Management experience, including cycle counts, updating car stock, and returning aging inventory.
Technical Stack
- Microsoft Office Suite
- Windows base networking
Team & Environment
Part of the Life Sciences Service Organization, reporting to a District Service Manager.
Benefits & Compensation
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Bonus/incentive pay eligibility
- Compensation: $42.00 to $46.00 per hour
Work Mode
This is a remote position supporting customers in New England, Upstate New York, with a high concentration in the Boston area.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
