Element Biosciences is hiring a Senior Field Application Scientist, Bioinformatics to provide expert support to our global customers. In this San Diego-based role, you will troubleshoot bioinformatics pipelines, deliver software training, and provide strategic input that directly contributes to our commercial software development.
What You'll Do
- Troubleshoot issues related to customers’ bioinformatics pipelines for both NGS and multiomics data.
- Support the commercial team with software applications and provide high-level product training.
- Display professionalism, understanding, and deep technical knowledge in all customer interactions.
- Provide strategic and competitive feedback to marketing and product development teams.
- Work independently on significant issues requiring collaboration with key decision-makers and senior managers.
- Deliver remote customer training and workshops.
- Utilize service CRM software to accurately identify and document customer opportunities.
- Collaborate with internal partners to resolve customer issues and improve processes.
- Travel infrequently to customer sites and commercial meetings.
What We're Looking For
- PhD in Bioinformatics, Computational Biology, Genomics, or a related field.
- Hands-on experience with cell culture and tissue handling.
- Background in computer science, bioinformatics, computational biology, mathematics, or related fields.
- Exceptional development skills, especially in implementing novel algorithms.
- C++ and/or C# programming skills.
- Proficiency in scripting with Python.
- Strong problem-solving ability and high motivation.
- Excellent communication and relationship-building skills.
- Highly collaborative and adaptable; able to work well within multidisciplinary teams.
- Comfort navigating technical project discussions.
- Ability to work both independently and as a team player.
- Demonstrated account management skills.
- Must be physically located in San Diego.
- Flexibility to provide customer support during non-regular business hours.
Nice to Have
- A minimum of 1 year of industry experience in NGS and multiomics pipelines.
- Knowledge of cloud and related technologies (AWS, Docker).
Technical Stack
- C++
- C#
- Python
- AWS
- Docker
Team & Environment
You will embed with our software teams, becoming an integral part of contributing to the commercial development of our software tools, and you will report to the Director of Global Field Applications.
Benefits & Compensation
- Compensation: $118,000 - $144,000
- Stock options
- Discretionary annual bonus
- No cost health insurance plans
- 401k with company match
- Flexible paid time off
Work Mode
This role is onsite at our San Diego Headquarters.
We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
