Dublin, Ireland; London, England Hybrid Full-time

Fin (AI Group) is hiring a Senior Engineering Manager - Team Billing

About the Role

Lead the team responsible for the core systems that manage customer purchases, usage metering, billing accuracy, revenue recognition, and financial operations. This role is central to Growth Engineering, working closely with multiple business units to ensure platform reliability, strategic execution, and strong operational standards while fostering a culture of ownership and high performance.

Responsibilities

  • Lead the development and expansion of systems for billing, subscriptions, invoicing, and usage tracking that form the foundation of revenue operations.
  • Ensure high reliability and operational rigor in billing infrastructure, including on-call processes, incident management, monitoring, and system health.
  • Work with senior technical staff to define and implement long-term technical direction for subscription management, usage tracking, invoicing, and third-party integrations like Stripe Billing, balancing immediate goals with future scalability.
  • Collaborate closely with Product, Design, Sales, Finance, and other teams to align roadmaps, close operational gaps, and deliver measurable business results each quarter.
  • Build and maintain strong partnerships with leaders in Finance, Enterprise Systems, and Analytics to ensure data consistency, compliance, reconciliation accuracy, and reporting integrity.
  • Lead system modernization and migration initiatives, such as transitioning to Stripe-first architectures, ensuring safe change implementation and reliable downstream data integration.
  • Provide clear direction on priorities, tradeoffs, and delivery timelines, enforcing high standards for planning, testing, and end-to-end quality—especially for revenue-critical releases.
  • Grow and retain engineering talent through coaching, clear goal setting, and effective delegation, leveraging technical leads to scale leadership impact.
  • Foster a team culture rooted in accountability, ownership, and excellence, emphasizing speed, clear communication, and recognition of achievements.

Benefits

  • Competitive salary and equity in a rapidly growing startup
  • Weekday lunch service with diverse snacks and a fully equipped kitchen
  • Frequent compensation reviews that recognize and reward strong performance
  • Pension plan with employer match up to 4%
  • Life assurance and extensive health and dental coverage for employees and dependents
  • Flexible paid time off policy
  • Paid maternity leave and six weeks of paid paternity leave to support family time
  • Participation in the Cycle-to-Work program with secure bicycle storage
  • Standard issue MacBooks, with Windows devices available when role-specific needs require

Compensation

Competitive salary and equity in a fast-growing start-up

Work Arrangement

Hybrid

Other

  • Weekday lunch service with diverse snacks and a fully equipped kitchen
  • Frequent compensation reviews that recognize and reward strong performance
  • Pension plan with employer match up to 4%
  • Life assurance and extensive health and dental coverage for employees and dependents
  • Flexible paid time off policy
  • Paid maternity leave and six weeks of paid paternity leave to support family time
  • Participation in the Cycle-to-Work program with secure bicycle storage
  • Standard issue MacBooks, with Windows devices available when role-specific needs require
About company
Fin (AI Group)

Fin is the #1 AI Agent for all customer service, powered by the Fin AI Engine™. It resolves complex customer queries across every channel including voice, email, chat, and social.

  • Fin is built by The AI Group, a team of over 60 machine learning scientists, engineers, and designers.
  • It uses a continuous improvement loop called the Fin Flywheel to train, test, deploy, and analyze performance.
  • Fin integrates seamlessly with existing helpdesks like Salesforce, HubSpot, and Intercom.

The platform is trusted by enterprises and certified with ISO 27001, ISO 27018, ISO 27701, GDPR, and CCPA compliance.

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Job Details
Department Team Billing
Category management
Posted 10 days ago