Deel is looking for a Senior Customer Education Program Manager to lead key initiatives for our Customer Education Program. You will be responsible for creating, building, and managing a customer certification program designed to elevate our customers' product knowledge and skills as part of our mission to build the infrastructure for the future of work.
What You'll Do
- Lead the creation of comprehensive customer certification programs, including course content, structure, and assessment criteria.
- Design and build self-paced online courses that allow customers to learn at their own speed.
- Create interactive, engaging certification exams that validate customers' skills and knowledge of the product.
- Proactively communicate program benefits and new certification opportunities to customers.
- Work closely with Product teams, Customer Success, and Marketing to ensure content accuracy and alignment with product updates and goals.
- Establish and track key metrics to evaluate program success, such as certification completion rates and customer satisfaction.
- Continuously refine and update certification content to keep it relevant with product changes and customer feedback.
- Build strategies to engage customers and encourage certification program participation, leveraging targeted campaigns and rewards.
What We're Looking For
- Proven experience (5+ years) in customer education, learning management, or similar roles, with a focus on building and managing certification programs.
- Strong understanding of instructional design principles and experience creating self-paced online courses and certifications.
- Ability to create clear, engaging, and effective educational content for a diverse customer base.
- Experience with Learning Management Systems (LMS), digital adoption platforms, and certification tools.
- Strong communication skills, with the ability to explain complex topics in an easy-to-understand and engaging manner.
- Analytical mindset with the ability to measure and optimize program success based on data and customer feedback.
- Experience developing detailed project plans including timelines, milestones, budgets, resource allocation, and risk assessments.
- Can successfully manage stakeholder expectations, addressing concerns, and building strong relationships.
- Can work independently as a thought leader with a high level of situational awareness, uses own initiative to identify and solve problems.
- Results-driven and entrepreneurial with a consistent track record of 'getting it done' in a dynamic environment.
- Extensive experience working in the fast-paced technology sector.
Technical Stack
- Learning Management Systems (LMS)
- Digital adoption platforms
- Certification tools
Benefits & Compensation
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
Work Mode
This is a global role.
Deel is an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
