About the Role
This role leads the development and execution of customer education programs, ensuring users can effectively adopt and leverage the platform through structured learning experiences.
Responsibilities
- Lead the strategy and rollout of customer-facing education programs
- Design learning paths tailored to diverse customer segments
- Collaborate with product and support teams to identify knowledge gaps
- Develop scalable training materials including videos, guides, and webinars
- Measure the effectiveness of education initiatives using key metrics
- Translate product updates into timely educational content
- Manage external partners and vendors involved in content production
- Ensure consistency in messaging across all learning platforms
- Support the creation of a self-service learning portal
- Gather customer feedback to refine educational offerings
- Align curriculum development with customer lifecycle stages
- Drive engagement through targeted onboarding and certification programs
- Maintain a content calendar for regular updates and releases
- Work with localization teams to adapt materials for global audiences
- Train internal teams to support customer education efforts
- Identify opportunities to automate learning delivery
- Stay current with industry trends in instructional design and customer success
- Coordinate with customer success managers to identify training needs
- Optimize user retention through proactive learning interventions
- Ensure accessibility standards are met in all educational content
Nice to Have
- Master’s degree in education or instructional technology
- Certification in instructional design or adult learning
- Experience in HR technology or global payroll platforms
- Familiarity with API-driven or developer-centric products
- Background in remote-first organizations
- Knowledge of accessibility standards like WCAG
- Experience with AI-powered learning tools
- Track record of reducing support tickets through education
- Multilingual communication abilities
- Prior work with enterprise customer segments
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Part of the global customer success team focused on scalable support and learning solutions
What You’ll Do
- Design and launch onboarding curricula for new customers
- Develop advanced training modules for power users
- Lead quarterly reviews of education program performance
- Partner with product marketing to align launches with training
- Create assessment tools to validate learning outcomes
- Drive adoption of certification programs across regions
- Optimize content delivery based on user behavior data
- Ensure brand consistency in all learning assets
- Coordinate live training sessions with regional leads
- Scale support efficiency through knowledge empowerment
What We Look For
- A strategic thinker with hands-on execution skills
- Someone who values clarity, empathy, and impact
- A collaborator who thrives in cross-functional teams
- A data-driven professional who tests and iterates
- An advocate for customer empowerment through education
- A lifelong learner passionate about teaching others
- A detail-oriented creator of structured learning paths
- A proactive communicator across departments
- An innovator in digital learning delivery methods
- A champion of inclusive and accessible content
Available for eligible candidates
