Press Ganey Associates LLC is hiring a Senior Consultant for its Strategic Consulting team. You will partner with health plan and provider organizations to solve complex challenges using data-driven insights, with a focus on improving member, provider, and patient experience.
What You'll Do
- Utilize Press Ganey and client data assets to consult with stakeholders on opportunities for improvement and growth.
- Partner with health plans and medical groups to complete data analysis, interpretation, and process design.
- Construct and/or lead data analysis for payer analytics, including authorization metrics and denial rates, and summarize conclusions.
- Be an effective trainer for patient experience best practices and process improvement.
- Coordinate actions to get work completed efficiently, delegating and leveraging internal and client resources.
- Manage and deliver the defined scope of engagement plan, including timelines, deliverables, budget, and outcomes.
- Lead preparation of client deliverables including data analyses, assessments, quality reviews, training, and presentations.
- Build and manage successful client relationships generating positive feedback on quality, value, and results.
- Serve as the direct point of contact with the client and quickly establish credibility for project work streams.
- Communicate effectively and appropriately influence various audiences and levels of client management.
- Plan, organize and prioritize project activities using work plans and other project management tools.
What We're Looking For
- 5+ years of work experience in experience management within health plan and provider organizations.
- Specific experience in one or more of: consumer experience; member/patient acquisition and retention; health plan experience improvement; Medicare Stars and NCQA; market research and insights; experience design; or a proven track record of experience improvement.
- Past experience in training and coaching member/patient-facing teams.
- Demonstrated experience in driving performance improvement initiatives.
- Strong data analytic skills (Excel, Access, SQL, SAS, etc.).
- Advanced skills in MS Office Products (Word, PPT, Excel) for document preparation.
- Ability to work under pressure to meet deadlines and quickly adapt to multiple priorities.
- Bachelor’s degree required.
Nice to Have
- Master’s degree preferred in business administration, health policy and administration, finance, or a clinical field.
Technical Stack
- Excel, Access, SQL, SAS
- MS Office Products (Word, PowerPoint, Excel)
Team & Environment
You will be a core member of the Strategic Consulting team, working directly with healthcare clients to drive meaningful improvement.
Benefits & Compensation
- Salary range: $130,000 to $175,000
- Competitive benefits package
- Discretionary bonus or commission tied to achieved results
Work Mode
This is a fully remote position open to candidates located anywhere within the United States.
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer committed to a diverse workforce and does not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected class.
