TrustFlight is seeking a Senior Consultant to make a significant difference for our customers across our Consulting, Training, and Managed Services proposition. This role is pivotal to delivering our strategy, continuously improving our portfolio, and exploiting the SMARRT MAP™ framework.

What You'll Do

Understand and deliver against agreed client needs as identified by the Business Development Manager.
Define project plans, budgets, key milestones, and delivery timescales.
Ensure profitable delivery of projects (targeting 60% GPR).
Ensure client satisfaction through effective project delivery and manage post-project reviews.
Manage consultants assigned to your projects for performance and outcomes.
Deliver against, manage, and assure standards for technical delivery, reporting, and quality.
Continuously improve the client experience through our Quality Management System.
Ensure products and services are developed, maintained, and managed according to our standards.
Act as the owner of an area of SMARRT MAP™ or as a product owner for training and consulting services.
Support Business Development with pre-sales meetings to scope customer needs and propose solutions.
Manage relationships with internal and external stakeholders to promote collaborative working and Trusted Advisor status.
Deliver successful and profitable client projects which drive satisfaction, reputational status, and account growth.
Provide technical support for consultant development plans, conduct competence checks, and manage technical sign-off.
Provide mentoring and on-the-job support to consultants for their professional development.
Contribute to technical competence development by leading continuing professional development sessions.
Lead, participate in, and contribute to industry working groups.
Continually challenge industry and the market to drive world-leading thinking.
Monitor and communicate changes in the industry and market affecting the business.
Provide subject-specific output to support sales and marketing, such as thought leadership.
Be an ambassador for change, championing sustainable cultural and behavioural change.

What We're Looking For

Significant experience in programme and project management for large-scale client work.
Proven ability to deliver profitable projects and ensure high client satisfaction.
Strong leadership skills with experience managing consultant teams for performance.
Deep understanding of quality management systems and process assurance.
Experience in product development and lifecycle management (“cradle to grave”).
Ability to support business development through pre-sales scoping and solution design.
Excellent stakeholder management skills, fostering collaborative working and trusted advisor relationships.
Strong industry and market intelligence, with the ability to monitor and communicate relevant changes.
Experience in mentoring, technical coaching, and competence assessment.
Commitment to continuous improvement and championing positive change.