EX Squared is hiring a Senior Backend Engineer(Twilio,Google CCAI ) (Remote)

A role posted via Jobgether for a partner organization seeks a Senior Backend Engineer (Twilio, Google CCAI) located in Indiana (USA). We are recruiting a Senior Backend Engineer to architect, develop, and refine core communication and automation infrastructures powering contemporary contact center operations. This position involves backend microservices development, telephony integration, and NLP-driven automation supporting numerous customer service representatives. You will engage with scalable, resilient, high-impact systems while collaborating across interdisciplinary teams. The environment prioritizes remote work, technological innovation, and emphasizes personal accountability, creative problem-solving, and continuous enhancement. For professionals passionate about backend engineering, cloud-native architectures, and AI-enabled customer interactions, this opportunity provides meaningful platform transformation potential. Accountabilities - Implement and expand Twilio API capabilities for call routing, interactive voice response, telephony, and automation processes - Manage and optimize Google CCAI services, including voice/chat interfaces, transcription, and natural language processing models - Construct and maintain microservices connecting internal systems like payments, order management, refund processing, and loyalty programs - Develop robust, fault-tolerant backend services emphasizing performance and operational reliability - Improve system transparency through comprehensive logging, monitoring, and alerting mechanisms - Coordinate with Product, Frontend, and Infrastructure teams to deliver integrated workflow solutions - Influence technical architecture, strategic design choices, and engineering best practices Requirements - 6–12+ years of hands-on backend development experience using Java or Kotlin - Practical proficiency integrating telephony/communication platforms - Comprehensive understanding of AI-driven customer engagement technologies - Expertise constructing RESTful APIs and event-driven system architectures - Demonstrated experience with cloud-native microservices, preferably on Azure - Proficient with continuous integration/deployment tools - Advanced comprehension of distributed system design principles - Supplementary experience with CRM platforms, payment systems, and voice analytics preferred - Exceptional interpersonal, analytical, and communication capabilities Benefits - Fully remote work flexibility - High-impact enterprise customer experience platform engagement - Collaborative, technically-driven organizational culture - Modern technological infrastructure - Comprehensive health coverage and professional growth support - Performance-based compensation structures - Advanced communication technology exposure Jobgether is a talent matching platform utilizing AI-powered screening to connect exceptional professionals with optimal opportunities. Our algorithmic approach objectively evaluates candidate profiles, comparing skills and experiences against role requirements. A transparent, bias-free process determines top candidate matches, with final selection managed by the hiring organization. #LI-CL1