Responsibilities
- Lead a complete rebuild of the email and calendar synchronization system, improving reliability and performance for millions of daily events.
- Enhance voice agent technology to handle complex call scenarios, including voicemail detection and automated phone tree navigation.
- Develop capabilities for handling inbound calls, designing routing logic and specialized agent layers.
- Build native scheduling tools within the CRM, enabling both users and AI agents to manage appointments more effectively.
- Design systems that help human users stay informed and take action on tasks generated by autonomous agents.
- Improve call connection and answer rates through number management, local presence strategies, and reputation tracking.
- Advance the underlying streaming and event infrastructure using technologies like Kafka, Redis, and pub/sub systems.
Compensation
Competitive salary and equity offered, commensurate with experience.
Work Arrangement
100% remote, USA only
Team
Engineers work across product and infrastructure to scale core communication systems used by sales teams.
Responsibilities
- Overhaul how Close syncs email and calendars. Our sync engine has run for a decade; we're making a serious, ground-up investment in its performance and reliability. Millions of sales emails and calendar events, and when it breaks, customers feel it within ten minutes. You'd be in the middle of one of the biggest infrastructure rebuilds at Close.
- Take voice agents further into the call. We own the live conversation layer for Chloe's calls, and there's a lot of work ahead expanding our voice agent capabilities and infrastructure — including custom models tuned for conversational edge cases like voicemail and automated phone-tree detection (turns out "wait for the beep" is a hard AI problem).
- Solve inbound. So far Chloe makes calls; next she answers them. An inbound conversation can go anywhere — which raises real questions about specialized agents, a receptionist layer, and seamless call routing between them. Largely unexplored territory.
- Build native scheduling. Core calendar scheduling capabilities inside Close, plus more powerful scheduling for our agents. Various projects landing over the next 6–12 months.
- Design human orchestration of an agentic workforce. Agents create work for humans too — things to review, approve, respond to. How do we surface what's happening inside the CRM so each person engages with what actually needs them? A genuinely open product-engineering problem.
- Push connect rates and answer rates. Phone number pooling, local presence, branded calling, reputation monitoring. Real revenue impact, real telephony plumbing.
- Move our streaming and event substrate forward. Kafka, Redis, pub/sub. The plumbing the rest of the product runs on.
No visa sponsorship available
