About the Role
Provides advanced technical support to internal clients, troubleshoots system and application issues, and contributes to the maintenance and improvement of IT service operations.
Responsibilities
- Diagnose and resolve complex technical problems across hardware, software, and network systems
- Deliver timely support for enterprise applications and infrastructure
- Collaborate with IT teams to escalate and resolve incidents
- Maintain accurate records of support cases and resolutions
- Participate in system upgrades and deployment activities
- Support onboarding and offboarding of user accounts and access rights
- Assist in managing mobile device configurations and security policies
- Troubleshoot connectivity and authentication issues
- Provide after-hours support during scheduled maintenance windows
- Document technical procedures and knowledge base articles
- Monitor service desk ticketing system for new assignments
- Ensure compliance with internal security and data protection standards
- Evaluate new tools to improve support efficiency
- Train end users on supported technologies
- Respond to service requests within defined SLAs
- Coordinate with vendors for hardware repairs and replacements
- Assist in managing software license inventories
- Support conference room and collaboration technologies
- Participate in IT projects related to client services
- Identify recurring issues and recommend preventive solutions
- Follow change management processes for system modifications
- Maintain familiarity with company-specific applications
- Support identity and access management systems
- Assist in testing disaster recovery procedures
- Promote consistent user experience across platforms
Compensation
Competitive hourly rate based on experience
Work Arrangement
Hybrid work model with both remote and on-site requirements
Team
Part of the Information Technology support division focused on end-user services
Why This Role Matters
This position plays a key role in ensuring reliable IT services for internal teams, directly impacting productivity and operational continuity across the organization.
What to Expect
You will work in a fast-paced environment with exposure to enterprise systems, collaborate with cross-functional teams, and engage in both reactive support and proactive improvements.
Not available for this position
