About the Role
Role details below.
Responsibilities
- Own and grow a portfolio of Aurora customers, driving retention, adoption, and expansion across Aurora and HelioScope
- Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures
- Develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and lasting partnership value
- Build pipeline within your book of business by identifying upsell and cross-sell opportunities through proactive outreach and marketing-qualified leads
- Use product usage data, UV metrics, and customer insights to forecast expansion, flag churn risk, and get ahead of it
- Lead executive business reviews and strategic conversations that align on goals, adoption milestones, and ROI
- Collaborate across Product, Sales Engineering, Implementation, Support, and Marketing to deliver solutions that meet customer needs and create new ones
Requirements
- 5+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field
- A proven track record of growing a customer portfolio through renewals, upsells, and cross-sells
- Strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures
- The ability to build strategic relationships with executive stakeholders and navigate complex customer organizations
- Experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies
- Excellent communication and collaboration skills; you work well across teams and make things happen
- Strong organizational discipline, including managing pipeline and renewals in CRM systems like Salesforce
Nice to Have
- Experience in solar, clean energy, or climate tech
- Familiarity with solar design platforms or project development workflows
- Experience managing consumption-based SaaS models
- Background in high-growth or remote-first technology companies
Benefits
- Flexible PTO - Take the time when you need it
- Parental Leave - 16 weeks with 100% base salary + gradual return to work
- WFH Stipend - An initial $500 (Non-engineers) or $750 (Engineering roles)
- Coworking Stipend - $300 / month if you prefer to be at a coworking facility near you
- Energize Fridays - Company-wide days to log off and recharge
- Connectivity Stipend - Up to $100 / month towards internet or phone
- Learning & Development - $720 / annually to use towards professional development (You have to complete 90 days of employment to re
