The Cigna Group is hiring a Select Presale Quality Review Technical Coach to facilitate Training and Development programs within our U500 Presale and Quality organization. In this role, you will support business improvements through coaching and partner with the Presale Enablement team to achieve positive results.

What You'll Do

Continuously seek opportunities to streamline processes and procedures, eliminating rework and reducing productivity variations.
Coordinate and maintain current policies, best practices, and documentation accuracy.
Provide side-by-side support using training or coaching to reinforce classroom learnings.
Stay abreast of industry trends in Learning and pursue opportunities for self-directed development.
Assist in teaching and developing learners to prioritize the client and efficiently perform technical job aspects.
Partner with managers to identify technical coaching needs.
Support annual training programs including contingent worker training, new hire classes, and annual refreshers.
Drive high quality performance through analysis of results and deliver individual and team coaching to reduce errors.
Work with business partners to deliver timely, consistent technical issue resolution and proactively identify solutions to improve team proficiency.

What We're Looking For

Strong technical ability through proven experience in Presale.
Effective collaboration and problem solving skills.
Strong organizational and time management skills with the ability to manage multiple tasks and priorities simultaneously.
Strong verbal and written communication skills.
Demonstrated critical thinking and decision making skills.
Ability to travel as required.

Nice to Have

A Bachelor's degree is strongly preferred.

Team & Environment

This role is part of the Presale Enablement team within U500 Presale and Quality and reports to a Presale Enablement Improvement Manager.

Benefits & Compensation

Comprehensive benefits including medical, vision, dental, well-being, and behavioral health programs.
401(k) plan.
Company paid life insurance.
Tuition reimbursement.
A minimum of 18 days of paid time off per year.
Paid holidays.
Eligibility to participate in an annual bonus plan.
Compensation range: $58,400 - $97,400 USD yearly.

Work Mode

This is a remote position.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.