Remote Raven is hiring Security Operations Analysts to support its growing security operations team (TSOC). In this remote role, you'll monitor and manage client security through Verkada’s integrated platform, ensuring rapid response, accurate reporting, and strict adherence to protocols.
What You'll Do
- Monitor and respond to automated alerts generated through Verkada’s security platform.
- Review associated video clips, metadata, motion events, and live feeds to determine threat level or action required.
- Classify events using TMA-AVS-01 Alarm Validation Standards to determine proper escalation levels.
- Issue real-time talk-down commands through enabled speaker systems to deter unauthorized activity.
- Follow established escalation protocols, including contacting clients, notifying law enforcement, or dispatching Transcend Patrol units when applicable.
- Document all activity through TrackTik, including Daily Activity Reports (DARs), Incident Reports (IRs), and event summaries.
- Maintain situational awareness across multiple client sites and monitoring queues simultaneously.
- Prioritize alerts based on severity, immediacy, and client-specific protocols.
- Maintain communication professionalism, even in high-pressure or emergency situations.
- Perform shift handoff procedures to ensure continuity of monitoring operations.
- Report system issues, camera outages, or platform anomalies to TSOC leadership for resolution.
- Adhere to all Transcend policies, procedures, and confidentiality requirements.
What We're Looking For
- Strong computer proficiency; able to learn and operate multiple software platforms simultaneously.
- Ability to remain focused while handling high alert volume and multitasking across multiple screens and systems.
- Excellent written communication skills for accurate reporting and documentation.
- Ability to issue confident, professional verbal commands over public-address/talkdown systems.
- Strong situational awareness and decision-making abilities under pressure.
- Ability to follow detailed protocols and escalate appropriately based on threat level.
Nice to Have
- College coursework in Criminal Justice, Cybersecurity, or related field preferred.
- Prior experience in a Security Operations Center (SOC/TSOC), dispatch center, call center, security monitoring center, or military operations environment preferred.
Technical Stack
- Verkada
- TrackTik
- TMA-AVS-01 Alarm Validation Standards
Team & Environment
- Team size: 2 (hiring for 2 Security Operations Analysts)
- Part of a larger security operations team (TSOC); works in coordination with patrol units, clients, and law enforcement when necessary.
- Reports to TSOC leadership
Benefits & Compensation
- No salary provided
- No equity provided
- No additional compensation or benefits specified
Work Mode
- Remote position
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
