About the Role
The position involves providing technical expertise during customer evaluations and installations of laboratory systems, troubleshooting instrument issues, and delivering training to ensure effective use of scientific solutions.
Responsibilities
- Deliver on-site and remote technical support during product installations and customer evaluations
- Troubleshoot and resolve instrument performance issues in clinical laboratory environments
- Conduct training sessions for customers on proper operation of diagnostic systems
- Collaborate with sales teams to demonstrate product capabilities during customer presentations
- Validate instrument functionality following installation or service interventions
- Assist in method comparison studies between existing and new diagnostic platforms
- Provide feedback to product development teams based on field observations
- Respond to customer inquiries regarding assay performance and system integration
- Support validation of laboratory workflows under regulatory standards
- Maintain detailed records of field activities and customer interactions
- Ensure compliance with safety and quality protocols during field operations
- Assist in preparing technical documentation for customer use
- Monitor post-installation performance and recommend corrective actions
- Coordinate with service engineers for complex repair scenarios
- Evaluate new product features in real-world laboratory settings
- Communicate technical specifications to non-technical stakeholders
- Support regulatory audits by providing field performance data
- Participate in pre-sales activities to assess customer laboratory needs
- Assist in developing application-specific protocols for assays
- Track customer satisfaction and identify areas for improvement
- Stay current with evolving diagnostic technologies and methodologies
- Promote best practices in laboratory operations and instrument use
- Escalate unresolved technical issues to appropriate internal teams
- Ensure timely follow-up on open support cases
- Support continuous improvement of field application processes
Compensation
Competitive salary and performance-based incentives
Work Arrangement
Hybrid with significant field work required
Team
Part of the technical support team collaborating with sales, service, and product development
Why Join Us
- Opportunity to work with cutting-edge diagnostic technologies in a global organization
- Professional growth within a supportive and innovative technical environment
Travel Requirements
Up to 70% travel, primarily within assigned region, including overnight stays
Not available for this position
