Responsibilities
- Partner with AEs and CSMs during the sales cycle to understand customer needs, demo Ethena's platform, and help build proposals that address customer pain points.
- Help maintain and refine the Ethena demo environment so it reflects our latest AI features, use cases, and real-world client setups.
- Build custom walkthroughs, prototypes, and tailored demos for deals, such as custom content builds, course-editing demonstrations, and integrations.
- Translate product, content, and AI feature specs into customer-ready language, both in live calls and in sales assets.
- Build a deep understanding of our solutions and field technical and implementation questions on topics such as data security, HRIS integrations, and customization, escalating the most complex to your manager.
- Draft responses for RFPs, pilots, and security reviews
- Collect real-time feedback from prospects and relay it back to Product and Engineering.
- Create and maintain sales-ready assets such as talk tracks, decks, video tutorials and Looms, and objection handling.
- Enable AEs and CSMs on new product updates, features and functionality.
Requirements
- Some experience in a Sales Engineering, Sales, Implementation, or technical customer-facing role at a SaaS company
- Ability to tell a clear story with a technical product, especially on calls with HR, IT, Security, and Legal stakeholders.
- Exposure to the discovery and technical demo stages of a sales cycle.
- An ownership mindset: you'll grow into being a go-to resource on demos, pre-sales technical support, and product fluency.
- Credibility with sales reps and the comfort to work closely with leadership.
- Bias toward clarity, fast execution, and iteration over polish.
- Familiarity with, or the ability to quickly learn, AI-powered tools, APIs, and enterprise integrations (LMS, HRIS, SSO, etc.).
- A self-starter who takes ownership with a "roll up your sleeves" mentality, is comfortable with ambiguity, and proactively surfaces problems and solutions.
- Passion for what we're building here at Ethena and strong alignment with our core values.
How we work
We’re a team that values diversity in all its forms and loves adding new perspectives. We ask thoughtful questions, challenge assumptions, and build with empathy, for customers and for each other. We care about craft, we love feedback, and we take ownership. We also embrace humor (yes, the puns are real), because doing serious work doesn’t have to feel so serious. Our workforce is fully remote, and your personal working hours can be based on your own timezone. All team-wide meetings are scheduled to be inclusive of all North American time zones.
Why Ethena?
Because it's a need-to-have vs. a nice-to-have. We save companies thousands of hours a year with innovative ways to deliver compliance training, deliver 93% learner-loved content, and meet compliance needs without creating administrative overhead. In a world where every tool is expected to do more with less, Ethena delivers for admins, employees, and leadership teams alike.
What's going to be the hardest part
Getting up to speed on a frequently innovating product and several compliance domains quickly enough to translate complex features into clear value for the customers we're looking to win.
How to Apply
Applications for this position will be accepted via our job board. Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway, and give us both the chance to find out. We welcome you to read more about our approach to job descriptions by our Chief People Officer, Melanie Naranjo. Curious to know what it’s like to interview with us? Read more here.
Additional Information
- Physical Demands: sedentary work that primarily involves sitting/standing in a home office environment.
- AI Usage in Interviews: do not allow the use of AI tools (including note takers, transcription tools, or recordings) during interviews.
- Benefits: unlimited PTO, benefits details available via provided link.
