Responsibilities
- Design and manage detailed project plans that align with client objectives and expectations
- Work with teams across functions such as sales, product, marketing, and account management to secure resources for successful project rollouts
- Lead regular check-ins and updates to ensure both internal and external stakeholders are informed on implementation status
- Adapt and build customized training programs for each client engagement
- Partner with marketing to produce client-facing materials that support training initiatives
- Identify risks early in the implementation lifecycle and create actionable plans to address them
- Define key performance indicators and consistently track team and individual performance metrics
- Leverage data insights to guide decisions and enhance implementation effectiveness
- Build and update detailed playbooks to standardize and improve future deployments
- Collaborate with Account Managers and Adoption Specialists to ensure clients achieve value and platform adoption
