Responsibilities
- Develop and execute Ramp’s risk underwriting policy used to onboard new business to the Ramp platform across corporate credit card and bill pay products
- Build and maintain monitoring dashboards for underwriting outcomes, processes and losses
- Partner with product and engineering to build best in class risk tooling to increase operations efficiency
- Research emerging underwriting and fraud trends to innovate on Ramp's decisioning systems and policies
- Provide best in class customer experience, while managing credit and fraud risk, by effectively managing customer support requests on their application over phone and email
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
Requirements
- Minimum 1-2 years of experience in Underwriting, Credit Risk Management or Fraud Risk Management
- Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
- Excellent written and verbal communication skills
- Strong background in customer support via email
- Investigative and critical thinking skills
- BA/BS from an accredited university
Nice to Have
- Experience in high growth startups
- Experience building complex financial products
- Knowledge of SQL or Python
- Strong background in customer support via phone
Additional Information
- Weekend work is required for this role, with the flexibility to choose either Saturday or Sunday each week to support underwriting operations
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
