Ramp is looking for a Risk Operations Specialist | Payment Operations to play a key role in supporting the day-to-day execution and efficiency of our payment systems. You'll partner closely with the Payments Operations Lead and cross-functional teams to ensure smooth and accurate payment processing, issue resolution, and operational excellence.
What You'll Do
- Support the daily management of payment workflows, including ACH, wire transfers, card payments, and Ramp Business Account transactions.
- Monitor and reconcile payment activity, identify discrepancies, and help investigate or resolve transaction issues.
- Coordinate refund and chargeback processes and maintain clear communication with internal teams and customers on case status.
- Collaborate with Customer Support, Risk, and Product to resolve user-reported payment or linking issues in a timely and accurate manner.
- Help prepare data and documentation for audits and regulatory reporting.
- Participate in cross-functional projects aimed at improving payment accuracy, reducing operational risk, and scaling payment processes.
- Identify and document operational inefficiencies or gaps and propose potential improvements.
- Maintain accurate process documentation and support knowledge management for the Payments Ops function.
- Provide high-quality internal and external customer support through email and other communication channels.
What We're Looking For
- 2–4 years of experience in Payment Operations, Financial Operations, Treasury Operations, or a related function.
- Working knowledge of ACH, wire transfers, and card payment systems.
- Strong attention to detail and comfort handling complex reconciliations or operational workflows.
- Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills; able to coordinate across teams and document processes clearly.
- Analytical and problem-solving mindset with a focus on data accuracy and continuous improvement.
- BA/BS degree or equivalent experience.
Nice to Have
- Familiarity with NACHA and SWIFT standards.
- Experience working in fintech, payments, or high-growth startup environments.
- Familiarity with SQL or basic data analysis tools for investigating issues or building reports.
- Exposure to risk or compliance operations.
- Experience with customer support systems (e.g., Zendesk, Salesforce).
Team & Environment
You will partner closely with the Payments Operations Lead and cross-functional teams across Product, Finance, Customer Support, Risk, and Compliance.
Benefits & Compensation
- 100% medical, dental & vision insurance coverage for you.
- Partially covered for your dependents.
- One Medical annual membership.
- 401k (including employer match on contributions made while employed by Ramp).
- Flexible PTO.
- Fertility HRA (up to $5,000 per year).
- WFH stipend to support your home office needs.
- Wellness stipend.
- Parental Leave.
- Relocation support to NYC or SF (as needed).
- Pet insurance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
