About the Role
The position involves overseeing collections activities and supporting risk mitigation efforts by analyzing financial data, identifying delinquent accounts, and implementing effective recovery strategies while maintaining compliance and operational efficiency.
Responsibilities
- Monitor and manage delinquent accounts to reduce financial exposure
- Conduct in-depth analysis of payment trends and customer behavior
- Develop and refine collections workflows for improved performance
- Collaborate with cross-functional teams to resolve account discrepancies
- Ensure compliance with internal policies and regulatory standards
- Identify root causes of late payments and recommend preventive actions
- Maintain accurate records of collection interactions and outcomes
- Escalate high-risk accounts according to established protocols
- Support the creation of reporting dashboards for team metrics
- Respond to inquiries related to account status and payment plans
- Evaluate credit risk factors influencing collections outcomes
- Assist in improving communication strategies for customer outreach
- Track key performance indicators for the collections function
- Implement process automation to increase operational efficiency
- Contribute to audits and internal reviews involving receivables
- Stay current on industry best practices in risk and collections
- Participate in designing customer segmentation models
- Work with legal teams on escalated collection matters when needed
- Support policy updates based on performance data and feedback
- Ensure data integrity across financial and collections systems
- Facilitate training for team members on new tools or procedures
- Coordinate with customer success to address payment concerns
- Help maintain service level agreements for collections timelines
- Use analytics to forecast collections performance
- Support initiatives to enhance customer payment experience
Compensation
Competitive salary and benefits package offered
Work Arrangement
Hybrid work model available
Team
Part of the finance and risk management division
What We Value
- Data-driven decision-making and continuous improvement
- Ownership of processes and proactive problem solving
- Clear communication across departments
- Integrity in handling sensitive financial matters
- Collaborative approach to achieving team goals
Growth and Development
- Opportunities to lead process optimization projects
- Access to training in financial risk technologies
- Mentorship from experienced team members
- Pathways for advancement within risk operations
Available for qualified candidates
