Panhandle Getaways is hiring a Reservation Agent to join our family-owned, locally operated company. As the first point of contact for our guests, you will ensure every interaction reflects our high standards for exceptional guest experiences. You will support homeowners and team members like family within a stable company with strong community roots.
What You'll Do
- Answer inbound reservation calls and guest inquiries.
- Assist guests with booking, modifying, and managing reservations.
- Provide exceptional customer service before, during, and after guest stays.
- Resolve guest concerns professionally and efficiently.
- Process payments and maintain accurate reservation records.
- Coordinate with housekeeping and maintenance departments as needed.
- Maintain strong attention to detail in all communications and bookings.
- Uphold company policies and service standards.
What We're Looking For
- Experience in short-term vacation rentals.
- Must be able to work weekends (mandatory).
- Must be able to pass a background check and drug screening.
Technical Stack
- Property management and reservation software.
Benefits & Compensation
- Stable, locally owned company with strong community roots.
- Supportive team environment.
- Opportunity to grow within a well-established organization.
Work Mode
This is an onsite position.
Panhandle Getaways is an equal opportunity employer.
