Whatnot seeks a Research Associate to join our team. You will help drive strategic decisions by conducting rigorous research studies, analyzing data, and delivering actionable insights. You’ll collaborate with Product, Trust & Risk, Strategy & Ops, and other cross-functional partners to understand user behaviors, uncover seller and buyer needs, and support innovation in our rapidly growing marketplace.
What You'll Do
- Support design and execution of research initiatives: competitive deep dives, market research, surveys, interviews, and user feedback studies.
- Collect and analyze data to interpret trends and help clarify community and business problems.
- Produce clear, compelling reports, visualizations, and presentations to inform product, policy, and strategy.
- Partner cross-functionally with teams such as Trust & Risk, Product, and Operations to ensure insights translate into impact.
- Conduct literature reviews and secondary research to contextualize findings within broader market or industry trends.
- Assist with development of research plans, measurement frameworks, and post-study retrospectives.
- Ensure research processes meet ethical standards and data integrity best practices.
- Own research projects end-to-end by taking initiative, iterating quickly, and delivering with quality.
What We're Looking For
- 1-3 years in research, data analytics, market insights, or product research.
- Bachelor’s degree in a relevant field (e.g., Behavioral Science, Sociology, Economics, Marketing, Human-Computer Interaction).
- Quantitative and qualitative research competencies (survey design, interview moderation).
- Proficiency with tools like Excel, SQL survey platforms (Qualtrics, SurveyMonkey), and visualization tools (Tableau, Looker).
- Comfort using generative AI to support research operations and synthesis.
- Strong written and verbal communication; able to synthesize complex data into digestible insights.
- Highly detail-oriented with excellent organizational and project management skills.
- A low ego, growth mindset, fast-moving, impact-first, collaborative, and curious.
- Team members in this role are required to be within commuting distance of our New York, NY, San Francisco, CA, Seattle, WA or Los Angeles, CA hubs.
Nice to Have
- Advanced degree (Master’s or higher) preferred.
- Familiarity with e-commerce, livestream shopping, or marketplace dynamics.
Technical Stack
- Excel, SQL, Qualtrics, SurveyMonkey, Tableau, Looker, Generative AI
Team & Environment
You will collaborate with Product, Trust & Risk, Strategy & Ops, and other cross-functional partners.
Benefits & Compensation
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break).
- Health Insurance options including Medical, Dental, Vision.
- Work From Home Support.
- Home office setup allowance.
- Monthly allowance for cell phone and internet.
- Care benefits.
- Monthly allowance for wellness.
- Annual allowance towards Childcare.
- Lifetime benefit for family planning, such as adoption or fertility expenses.
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
- Monthly allowance to dogfood the app.
- Parental Leave: 16 weeks of paid parental leave + one month gradual return to work.
Work Mode
This role requires team members to be within commuting distance of our hubs in New York, NY, San Francisco, CA, Seattle, WA, or Los Angeles, CA.
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
