Western Digital is hiring a Representative 3 to manage key customer relationships and drive strategic account growth. In this role, you will coordinate across our organization to meet customer needs, manage the product lifecycle, and ensure alignment between Western Digital and its partners.
What You'll Do
- Work cross-functionally between Technical Support, Supply Chain, Pricing, Legal, and Product Marketing organizations to meet customers’ needs.
- Manage the relationship with the account, including contract manufacturers, distributors, and end customers.
- Drive customer revenue and shipments to meet the goals of the account and company.
- Manage internal and external communication regarding the account, ensuring alignment within WD and externally.
- Be available, responsive, and timely to customer inquiries, requests for information, and problem resolution, even after normal business hours.
- Coordinate customer pricing and rebate communication, and ensure correct rebates are paid on time.
- Manage the product lifecycle by account: product list, roadmap, launch, qualification, and End of Life Schedule.
- Host various technology and business meetings on a weekly and quarterly basis.
- Manage meeting preparation, including creating pre-meeting documents and scheduling internal reviews.
- Manage meeting logistics, including travel for customer engagements.
- Map customer relationships and identify areas for improvement.
- Manage historical and current revenue, PB, and unit shipment data for the account.
What We're Looking For
- Bachelor’s degree in a related field.
- Progressive account management experience.
- Understand market conditions and how they affect WD and the customer.
- Understand the customer legal contracts and terms in place.
- Understand the supply chain process from WD to the end customer, identify areas of concern, and escalate when necessary.
Team & Environment
This role works cross-functionally with Technical Support, Supply Chain, Pricing, Legal, and Product Marketing teams.
Benefits & Compensation
- Compensation: $82,400.00-$109,800.00 + equity: Eligible for Long-Term Incentive (LTI) program with RSUs or cash equivalents.
- Paid vacation time; paid sick leave.
- Medical/dental/vision insurance; life, accident and disability insurance.
- Tax-advantaged flexible spending and health savings accounts; employee assistance program.
- Voluntary benefits: supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity.
- Tuition reimbursement; transit; the Applause Program.
- Employee stock purchase plan; Western Digital Savings 401(k) Plan.
- Eligibility for Short Term Incentive Plan (STI) or Sales Incentive Plan (SIP) bonuses.
- Eligibility for Long-Term Incentive (LTI) program with restricted stock units (RSUs) or cash equivalents.
Work Mode
This is a remote position available for candidates based in Washington state.
Western Digital is committed to providing equal opportunities to all applicants and employees.
