Camunda is seeking its first Renewal Specialist to launch our renewals organization. You will play a foundational role in driving customer retention and revenue growth by proactively managing the entire renewal lifecycle, from initial customer engagement through contract execution. This is an opportunity to establish best practices, define processes, and foster strong customer relationships from the ground up.
What You'll Do
- Support the design and implementation of playbooks to establish key renewals processes.
- Proactively manage the entire renewal process, from outreach to contract execution.
- Cultivate strong customer relationships and lead renewal negotiations.
- Identify potential renewal risks, especially within scaled customer success segments, and develop effective mitigation strategies.
- Develop accurate renewal forecasts and provide performance reports.
- Review and manage customer contracts, ensuring accuracy and compliance.
- Work cross-functionally with Sales, Customer Success, Legal, and Finance to achieve timely renewals.
What We're Looking For
- Ability and/or willingness to use our product.
- 3+ years of experience in renewals, account management, or sales operations (SaaS preferred).
- Proven ability to build strong customer relationships and negotiate successful renewals.
- Strong forecasting, analytical, and contract management skills.
- Excellent communication and project management abilities.
- A proactive, results-oriented mindset with a desire to build from the ground up.
- Experience with CRM systems (e.g., Salesforce).
Nice to Have
- Experience with revenue operations (RevOps) principles and practices.
- Familiarity with process automation technologies and workflows.
- Certifications related to sales, account management, or contract management.
Team & Environment
You will work cross-functionally with teams across Sales, Customer Success, Legal, and Finance.
Benefits & Compensation
- Compensation: United States: $102,500.00 to $153,800.00 | Germany: €68,200.00 to €102,300.00 | United Kingdom: £66,500.00 to £99,700.00 | Singapore: S$127,300.00 to S$191,000.00 + equity via our Virtual Stock Option Plan (VSOP).
- A remote by design culture.
- Flexible time off.
- A home office equipment budget and the choice of hardware.
- Global well-being program via Modern Health (therapy, coaching, meditations, learning content).
- Contribution towards fitness activities.
- Professional Growth Benefit: up to 1000 $/€/£ annually for learning.
- Virtual shares from our Virtual Stock Option Plan (VSOP).
Work Mode
This is a global position, fully supported by our remote by design culture.
At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law.
