Destination Knot is hiring a Remote Travel Customer Support Representative

About the Role

This position supports clients planning and managing travel itineraries by providing timely, accurate assistance through multiple communication channels.

Responsibilities

• Respond to customer inquiries via email, chat, and phone
• Assist with booking modifications and cancellations
• Provide detailed information about travel packages and destinations
• Resolve booking discrepancies and service issues
• Escalate complex cases to appropriate departments
• Maintain accurate customer records in the CRM system
• Follow up on unresolved support tickets
• Adhere to service level agreements for response times
• Communicate travel policy changes to customers
• Guide customers through website and booking platform navigation
• Process refunds and payment adjustments as needed
• Report technical issues to the IT team
• Maintain up-to-date knowledge of travel offerings
• Ensure compliance with data privacy regulations
• Participate in team training and knowledge-sharing sessions
• Handle customer complaints with empathy and professionalism
• Track and document common customer concerns
• Support peak travel season workloads
• Collaborate with operations teams for service coordination
• Uphold brand standards in all customer interactions

Benefits

• Health insurance coverage
• Dental insurance plan
• Vision care benefits
• Paid time off and holidays
• Flexible work hours
• Remote work setup allowance
• Performance bonuses
• Ongoing training and development
• Career advancement opportunities
• Employee travel discounts

Compensation

Competitive hourly rate with performance incentives

Work Arrangement

Fully remote with flexible scheduling options

Team

Part of a growing customer experience team supporting global travelers

Work-Life Balance

We support flexible scheduling to help team members manage personal and professional responsibilities effectively.

Growth Opportunities

Team members can advance into team lead, training, or specialized support roles based on performance and interest.

Not available